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Store Manager

  • Job
    Full-time
    Senior Level
  • Patna

AI generated summary

  • You need strong functional competencies, operational effectiveness, finance management, problem-solving skills, emotional intelligence, customer service focus, and teamwork abilities.
  • You will manage sales plans, inventory, and team performance, address customer feedback, ensure compliance, drive local promotions, and foster a customer-centric culture.

Requirements

  • * Functional Competencies
  • * Operational Effectiveness
  • * Finance Management
  • * Analysis and Problem Solving
  • * Results Orientation
  • * Behavioural Competencies
  • * Self-Development
  • * Emotional Intelligence
  • * Customer Service Orientation
  • * People Management
  • * Communication
  • * Teamwork and Collaboration

Responsibilities

  • Set store sales plans and quotas aligned with business objectives.
  • Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
  • Implement production, productivity, quality, and customer service standards.
  • Recommend product lines and ensure appropriate merchandise mix.
  • Drive sales, margin, shrink control, inventory management and cost optimization.
  • Manage commercials and statutory compliance.
  • Manage performance and foster teamwork among store staff.
  • Identify and develop talent for critical positions.
  • Address customer feedback to improve service and processes.
  • Stay updated on competition and manage customer escalations.
  • Drive local events and promotions as per marketing calendar.
  • Promote a "Customer Obsessed Culture" to prioritize customer centricity.

FAQs

What are the key responsibilities of a Store Manager?

The key responsibilities of a Store Manager include setting store sales plans and quotas, maintaining gross margin and inventory metrics, implementing production and customer service standards, managing performance and team dynamics, addressing customer feedback, and driving local events and promotions.

What skills are essential for a Store Manager?

Essential skills for a Store Manager include leadership, inventory management, customer service, visual merchandising, sales management, team building, budgeting, and problem-solving.

What educational qualifications are required for this position?

The required educational qualifications for this position are a graduation or post-graduation degree.

How does the Store Manager drive sales?

The Store Manager drives sales by implementing efficient store operations, motivating and retaining store personnel, managing customer service delivery, and ensuring adherence to company norms.

What are the key performance indicators for a Store Manager?

Key performance indicators for a Store Manager include gross margin, inventory metrics, customer experience scores, people management success, and overall business acumen, such as profitability and competition analysis.

Is there an emphasis on team development within the role?

Yes, there is a strong emphasis on identifying and developing talent for critical positions and fostering teamwork among store staff.

What is the approach to customer service in this role?

The approach to customer service emphasizes promoting a "Customer Obsessed Culture" to prioritize customer centricity and addressing customer feedback to improve service and processes.

What does the Store Manager need to know about inventory management?

The Store Manager needs to manage shrink control, optimize costs, maintain appropriate merchandise mix, and uphold standards for segment and brand mix as part of inventory management.

Are there any specific commercial and compliance responsibilities?

Yes, the Store Manager is responsible for managing commercials and ensuring statutory compliance within store operations.

How important is competition analysis for this role?

Competition analysis is very important for this role, as the Store Manager must stay updated on competitors and adjust strategies accordingly to enhance business performance.

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.