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Store Manager

  • Job
    Full-time
    Senior Level
  • Customer Relations

AI generated summary

  • You must excel in operational effectiveness, finance management, problem-solving, and have strong emotional intelligence, customer service, communication skills, and teamwork abilities.
  • You will drive sales and manage inventory, ensure customer satisfaction, implement standards, develop talent, address feedback, oversee compliance, and execute local events and promotions.

Requirements

  • * Functional Competencies
  • * Operational Effectiveness
  • * Finance Management
  • * Analysis and Problem Solving
  • * Results Orientation
  • * Behavioural Competencies
  • * Self-Development
  • * Emotional Intelligence
  • * Customer Service Orientation
  • * People Management
  • * Communication
  • * Teamwork and Collaboration

Responsibilities

  • Set store sales plans and quotas aligned with business objectives.
  • Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
  • Implement production, productivity, quality, and customer service standards.
  • Recommend product lines and ensure appropriate merchandise mix.
  • Drive sales, margin, shrink control, inventory management and cost optimization.
  • Manage commercials and statutory compliance.
  • Manage performance and foster teamwork among store staff.
  • Identify and develop talent for critical positions.
  • Address customer feedback to improve service and processes.
  • Stay updated on competition and manage customer escalations.
  • Drive local events and promotions as per marketing calendar.
  • Promote a "Customer Obsessed Culture" to prioritize customer centricity.

FAQs

What are the primary responsibilities of a Store Manager?

The primary responsibilities include setting store sales plans, maintaining sales metrics, implementing customer service standards, managing inventory, fostering teamwork among staff, addressing customer feedback, and driving local events and promotions.

What qualifications are required for the Store Manager position?

A graduation or post-graduation degree is required for the Store Manager position.

What skills are essential for a successful Store Manager?

Essential skills include inventory management, visual merchandising, customer service, team leadership, sales analysis, budgeting, vendor management, and retail operations.

How is the performance of a Store Manager measured?

Performance is measured through key performance indicators such as Gross Margin, SOH Segment & Brand mix, discount management, customer experience scores, and achievement of sales targets.

Is experience in retail operations necessary for this role?

Yes, experience in retail operations is necessary as it is a key component of the responsibilities of a Store Manager.

What is the emphasis on customer service in this position?

There is a strong emphasis on promoting a "Customer Obsessed Culture," prioritizing customer centricity, and addressing customer feedback to improve service and processes.

What does the Store Manager need to know about financial management?

The Store Manager needs to manage the store's P&L, optimize costs, maintain gross margin, and ensure compliance with statutory requirements.

Will the Store Manager have a role in staff development?

Yes, the Store Manager will identify and develop talent for critical positions and manage performance to foster teamwork among the store staff.

What is the significance of team collaboration in this role?

Team collaboration is essential for achieving store goals, maintaining high customer service standards, and promoting a positive working environment for staff.

Are there opportunities for professional growth within the company?

Yes, there are opportunities for professional growth as the Store Manager role involves talent development and leadership, which can lead to higher positions within the company.

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.