Logo of Huzzle

Store Manager

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Facilities Management
  • Sirsa

AI generated summary

  • You need strong functional and operational skills, finance management, effective problem-solving, customer focus, emotional intelligence, teamwork, and effective communication for success.
  • You will drive sales, manage inventory, ensure compliance, foster teamwork, address customer feedback, and oversee local promotions while promoting a customer-centric culture.

Requirements

  • * Functional Competencies
  • * Operational Effectiveness
  • * Finance Management
  • * Analysis and Problem Solving
  • * Results Orientation
  • * Behavioural Competencies
  • * Self-Development
  • * Emotional Intelligence
  • * Customer Service Orientation
  • * People Management
  • * Communication
  • * Teamwork and Collaboration

Responsibilities

  • Set store sales plans and quotas aligned with business objectives.
  • Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
  • Implement production, productivity, quality, and customer service standards.
  • Recommend product lines and ensure appropriate merchandise mix.
  • Drive sales, margin, shrink control, inventory management and cost optimization.
  • Manage commercials and statutory compliance.
  • Manage performance and foster teamwork among store staff.
  • Identify and develop talent for critical positions.
  • Address customer feedback to improve service and processes.
  • Stay updated on competition and manage customer escalations.
  • Drive local events and promotions as per marketing calendar.
  • Promote a "Customer Obsessed Culture" to prioritize customer centricity.

FAQs

What are the key responsibilities of a Store Manager?

The key responsibilities of a Store Manager include setting store sales plans and quotas, maintaining gross margin and inventory metrics, implementing customer service standards, recommending product lines, driving sales and cost optimization, managing compliance, fostering teamwork among staff, addressing customer feedback, and promoting local events and marketing initiatives.

What qualifications are required for this position?

A graduation or post-graduation degree is preferred for the Store Manager position.

What skills are essential for a Store Manager?

Essential skills for a Store Manager include customer service, leadership, communication, inventory management, P&L management, and team management.

How is the performance of a Store Manager measured?

Performance is measured through key performance indicators such as gross margin, sales targets achieved, customer experience metrics, team performance, and business acumen.

What does a "Customer Obsessed Culture" imply in this role?

A "Customer Obsessed Culture" implies prioritizing customer centricity, focusing on delivering exceptional service, and continuously improving based on customer feedback and preferences.

What type of experience is preferred for a Store Manager?

Experience in retail management, specifically in sales, inventory management, and customer service, is preferred for the Store Manager role.

Are there opportunities for professional growth in this position?

Yes, there are opportunities for professional growth, including identifying and developing talent for critical positions within the store.

How important is teamwork in this role?

Teamwork is very important in this role, as managing performance and fostering collaboration among store staff is crucial for achieving business objectives.

What financial responsibilities does a Store Manager have?

A Store Manager is responsible for managing the store's P&L, driving profitability, managing inventory costs, implementing finance management practices, and ensuring compliance with financial metrics.

How does a Store Manager address customer feedback?

A Store Manager addresses customer feedback by analyzing it to identify areas for improvement in service and processes, then implementing changes to enhance the overall customer experience.

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.