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Store Manager

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
  • Rochester
  • Quick Apply

AI generated summary

  • You must have 3+ years in management, build a high-performing team, make tough decisions, take risks, collaborate well, solve problems creatively, inspire others, love business, fashion, and tech, work hard, provide excellent service, and be LEIE clean.
  • You will oversee store operations, lead and develop a team, manage finances, uphold brand standards, and ensure a great customer experience.

Requirements

  • Backed by 3+ years in a management role at a complex customer-focused, operationally excellent retailer (plus, you're an established top-performer)
  • Able to build, coach, and retain a high-performing team that meets sales, operational, and financial performance goals
  • A clear, honest, and empathetic communicator who's able to make tough decisions
  • An organized, entrepreneurial go-getter—you're unafraid of taking calculated risks to deliver results
  • An upbeat collaborator with strong interpersonal skills
  • A resourceful problem-solver and out-of-the-box thinker when faced with challenges
  • Curious and willing to question how things are done and how they could be done better
  • Able to inspire your team by promoting our vision and purpose in a compelling way
  • Highly interested in business, technology, and fashion
  • Ready to bring fun into your workplace but willing to put in long hours when required
  • Passionate about providing nothing-but-wonderful service
  • Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Responsibilities

  • Represent and communicate Warby Parker’s values and philosophy to customers and team members
  • Execute and improve all operational activities to meet your store's financial targets and customer experience goals
  • Consistently follow company-wide processes to maintain brand consistency
  • Manage daily scheduling and payroll for the entire store team
  • Coordinate store events with our Marketing team
  • Implement existing procedures (and create new ones!) to protect the company’s inventory and assets
  • Follow and enforce protocols to ensure risk management and safety
  • Build and foster an engaged, effective team through recruitment and on-boarding, as well as ongoing training and development
  • Lead biannual performance and development reviews for each store team member
  • Live and breathe Warby Parker's core values in your quest to exemplify what great service looks like
  • Create an inclusive workplace culture by treating all teammates and customers with respect
  • Attend company leadership trainings, including our annual Store Leader Summit

FAQs

What are the main responsibilities of a Store Manager at Warby Parker?

The main responsibilities of a Store Manager at Warby Parker include building and leading a team of service-minded Managers, Opticians, and Advisors, executing processes to create amazing customer experiences, steering the team towards hitting personal performance goals and meeting financial targets, and collaborating with peers through the annual Store Leader Summit.

What qualifications are needed to be successful in the role of Store Manager at Warby Parker?

To be successful as a Store Manager at Warby Parker, you will need previous retail management experience, strong leadership skills, and the ability to effectively communicate and collaborate with a team.

What opportunities for growth and development are available for Store Managers at Warby Parker?

Store Managers at Warby Parker have opportunities for growth and development through annual Store Leader Summits, sharing knowledge with peers, and receiving ongoing support from the company to further develop their skills and career within the retail industry.

Retail & Consumer Goods
Industry
1001-5000
Employees
2010
Founded Year

Mission & Purpose

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We’re constantly asking ourselves how we can do more and make a greater impact—and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale, be profitable, and do good in the world—without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal. Glasses, sunglasses, contacts, and eye exams—we’ve got your eyes covered. Shop prescription eyewear starting at $95 online or find a store near you at warbyparker.com Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. As of 2020, over eight million pairs have been distributed—and we’re only just getting started. Learn more at warbyparker.com/buy-a-pair-give-a-pair.