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Store Manager

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Barnardo's

11d ago

  • Job
    Full-time
    Mid & Senior Level
  • Dundee, +2

AI generated summary

  • You need excellent customer service skills, people management experience, financial handling abilities, target achievement history, basic IT skills, and the capability to engage with diverse customers.
  • You will manage stock, ensure excellent customer service, implement promotions, maintain store presentation, train staff, recruit volunteers, and uphold financial and security procedures.

Requirements

  • Ability to deliver excellent customer service.
  • Experience of managing people
  • Ability to liaise and respond to a variety of people from varying backgrounds.
  • Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
  • Ability to add, subtract, divide, and multiply up to four figures in order to maintain budgets and complete accurately weekly income/banking sheets.
  • Ability to handle cash and reconcile accurately.
  • Proven experience of meeting targets and KPI's.
  • Basic IT skills.

Responsibilities

  • Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
  • Ensure that the high standard of service to customers that is expected by Barnardo's is maintained at all times.
  • Implement promotions in the Store as directed by Head Office or your Area Business Manager.
  • Maintain a high standard of presentation, both in the windows and the interior of the Store.
  • Ensure there is adequate stock available on the shop floor, at all times, on all key lines.
  • Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
  • Create an organised and pleasant working environment for staff and volunteers.
  • Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI's.
  • Ensure all financial, cash handling and security procedures are adhered to as per the Barnardo's Manager's Manual and the relevant Retail procedures.
  • Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.

FAQs

What is the location of the Store Manager position?

The position is located at 12-22 St Andrews Street, Kilmarnock, Ayrshire, Scotland, KA1 3EY.

What are the working hours for the Store Manager role?

The working hours are on a rota basis, which includes weekends, evenings, and bank holidays, as the store is open 7 days a week.

What experience is preferred for this role?

The ideal candidate should have experience in Charity Retail and experience in handling and moving high volumes of stock on a daily basis.

What are some of the key responsibilities of the Store Manager?

Key responsibilities include managing stock generation, ensuring high standards of customer service, implementing promotions, maintaining store presentation, training staff, and adhering to financial and security procedures.

What qualifications and skills are necessary for the ideal candidate?

Candidates must have the ability to deliver excellent customer service, experience in managing people, basic IT skills, and the ability to handle cash and reconcile accurately.

Is a criminal records check required for this position?

Yes, successful candidates will be required to consent to a Basic criminal records check as part of the recruitment process.

What benefits does Barnardo's offer to its employees?

Benefits include 26 days of annual leave plus bank holidays, flexible working arrangements, a Group Personal Pension with matched contributions, access to employee assistance programs, and various discounts and cashback offers.

How many Barnardo's shops are there across the UK?

There are more than 700 Barnardo's shops across the UK.

Is Barnardo's committed to diversity and inclusion?

Yes, Barnardo's is committed to having a diverse and inclusive workforce and encourages applications from candidates from various backgrounds, including Black, Asian and Minoritised Ethnic Communities, LGBT+ individuals, and disabled candidates.

When should I apply for this role?

It is recommended to apply as soon as possible, as the advert might close before the displayed closing date due to a high volume of applications.

We're Barnardo's đź‘‹ We're here to help children and young people feel safer, happier, healthier and more hopeful.

Non-profit
Industry
5001-10,000
Employees
1866
Founded Year

Mission & Purpose

Barnardo’s is the children’s charity with the largest number of services on the ground in the UK: we run over 960 services in local communities. Our work includes reaching and helping children who have been sexually exploited, young people leaving the care system, children with a parent in prison and families struggling to cope. We find loving adoptive homes and foster placements for children in care.