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Store Manager

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Melbourne

AI generated summary

  • You should have at least 2 years of leadership in sales, strong customer engagement skills, motivation for results, problem-solving abilities, integrity, and flexible availability.
  • You will coach your team, execute operational standards, enhance customer experiences, drive performance metrics, maintain visual standards, and teach product knowledge for improved service.

Requirements

  • Demonstrated leadership ability with at least 2 years of experience in a customer-facing sales setting
  • Confident and comfortable engaging customers to deliver an elevated experience
  • Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
  • Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
  • Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
  • High level of ethics, values, integrity, and trust
  • Flexible availability – including nights, weekends, and holidays

Responsibilities

  • Coaching and motivating your team to inspire top performance and an exceptional customer experience
  • Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations
  • Execute plans to drive key performance indicators to maximize profitability
  • Enhance brand loyalty by empowering team to create a natural and personable experience for customers
  • Act as a partner between customers, sales associates, store leadership and corporate business partners
  • Maintains a high level of customer focus and leads by example with clear and engaging communication
  • Ensures visual directives and standards are maintained
  • Passion for teaching associates product knowledge and how to apply their learnings to the customer experience

FAQs

What is the primary responsibility of the Store Manager?

The primary responsibility of the Store Manager is to lead, coach, and develop all team members to deliver a great in-store customer experience while executing all company strategies.

How many years of experience are required to apply for the Store Manager position?

A minimum of 2 years of experience in a customer-facing sales setting is required to apply for the Store Manager position.

What qualities are important for a Store Manager in this role?

Key qualities include demonstrated leadership ability, strong customer engagement skills, motivation to achieve results, resourcefulness, and a high level of ethics and integrity.

Are there specific working hours required for the Store Manager?

Yes, the Store Manager must have flexible availability, which includes working nights, weekends, and holidays.

What kind of customer experience is expected in this role?

The expected customer experience is one that is elevated, natural, and personable, fostering brand loyalty and enhancing customer satisfaction.

What kind of performance metrics will the Store Manager be responsible for?

The Store Manager will be responsible for executing plans to drive key performance indicators aimed at maximizing profitability.

Is there a focus on team development in this role?

Yes, a significant focus on coaching and motivating the team to inspire top performance and provide exceptional customer service is a core responsibility.

What skills are necessary for problem-solving in this role?

Strong cognitive and mathematical skills, including problem analysis, decision making, and financial analysis, are necessary for effective problem-solving in the Store Manager position.

Will the Store Manager need to engage with corporate business partners?

Yes, the Store Manager acts as a partner between customers, sales associates, store leadership, and corporate business partners to ensure cohesive operations.

Is experience in visual merchandising important for this position?

Yes, executing and maintaining visual directives and standards is an important part of the Store Manager's responsibilities.

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.