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Store Manager

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lululemon

17d ago

  • Job
    Full-time
    Junior Level
  • Melbourne

AI generated summary

  • You must be legally eligible to work, flexible with your schedule, have 1 year of people management and 2 years of retail management experience, plus a high school diploma and a bachelor’s degree.
  • You will lead a diverse team, manage hiring and development, enhance guest experiences, oversee store operations, maintain P&L, and foster community relationships while ensuring an inclusive culture.

Requirements

  • Legally eligible to work in the jurisdiction of the store which you are assigned to, or willing to work abroad if necessary.
  • Willing to work a flexible schedule.
  • Willing to work as part of a team and also complete work independently or alone.
  • Willing to move through a store for most of a shift to help guests and accomplish work.
  • 1 year people management experience.
  • Education: High School or Secondary School diploma, equivalent or above.
  • Education: Bachelor’s degree or equivalent.
  • Experience: 2 years retail or sales specific management experience.

Responsibilities

  • Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive and engaging experience for team members and guests.
  • Establish a vision for the store, based on key metrics and initiatives, and cascade to all team members.
  • Build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
  • Manage the store’s hiring process, including recruitment, selection, and onboarding, ensuring a focus on IDEA (inclusion, diversity, equity, and action) and other lululemon priorities.
  • Support ongoing learning and development of all store team members consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
  • Engage in career discussions to support and reinforce team understanding of how working at lululemon will contribute to career and personal growth.
  • Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce the career and personal growth of your team.
  • Plan and prepare team member schedule according to labour requirements, availability, and budget considerations.
  • Address all employee relations issues, including knowing when to partner with People and Culture (P&C) team to take appropriate action.
  • Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product education, and supporting in-store transactions.
  • Lead dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
  • Address emergent issues, including guest escalations and emergency requests.
  • Increase brand awareness and acceptance in the community by cultivating inclusive relationships with partners and community influencers and seeking to engage with diverse community resources and programs.
  • Establish and maintain local relationships with ambassadors, sweat leaders, and other external partners by identifying, selecting, training, and facilitating relationship building with guests and team.
  • Establish supportive and productive relationships with all team members, focusing on personal and professional development.
  • Collaborate with in-store team members to ensure optimal guest experience that values guests’ time and support store operations.
  • Manage whole store profit and loss (P&L) in accordance with goals (sales, budget, etc.).
  • Plan and execute high-level quarterly and annual planning for store with respect to strategy, budget, and labour (including recruiting and training/development).
  • Plan floor coverage and make decisions to maintain efficiency and effectiveness of floor operations.
  • Understand and adhere to people safety policies and procedures to maintain a safe work environment.
  • Perform work in accordance with applicable policies, procedures, and laws or regulations.
  • Accountable for controllable budget; labor hours; annual sales plan target.
  • Leadership role directly responsible for all store employees (may delegate some aspects of management).

FAQs

What is the role of a Store Manager at lululemon?

A Store Manager at lululemon is accountable for all aspects of retail store operations, ensuring team engagement, performance, and delivering a world-class guest experience. They also focus on talent acquisition, ongoing people development, and community growth.

What are the core responsibilities of a Store Manager?

The core responsibilities include leadership and people management, ensuring guest experience and community engagement, collaborating with team members, and managing store operations and budget.

What is the eligibility requirement for the Store Manager position?

Candidates must be legally eligible to work in the jurisdiction of the store they are assigned to or be willing to work abroad if necessary.

Does the Store Manager position require prior experience?

Yes, a minimum of 1 year of people management experience is required for the Store Manager position.

Are there any preferred qualifications for applicants?

Preferred qualifications include a High School or equivalent diploma, a Bachelor's degree or equivalent, and 2 years of retail or sales-specific management experience.

What benefits and perks are offered to Store Managers?

Benefits include competitive base pay, a team-based bonus program, paid time off, generous employee discounts, fitness/yoga classes, a parenthood top-up program, and opportunities for personal and professional development.

Is the Store Manager expected to work a flexible schedule?

Yes, the Store Manager must be willing to work a flexible schedule.

How does lululemon support inclusion and diversity within the store?

lululemon encourages a respectful and inclusive team environment by celebrating differences and focusing on inclusion, diversity, equity, and action (IDEA) in all aspects of hiring and team management.

What type of environment does lululemon provide for its employees?

lululemon provides a supportive, engaging, and growth-focused environment that values the well-being and development of its people.

Will the Store Manager be responsible for managing the store’s budget?

Yes, the Store Manager is accountable for the store's profit and loss (P&L) and is responsible for managing the controllable budget, labor hours, and annual sales plan targets.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

lululemon athletica inc. (NASDAQ:LULU) is a healthy lifestyle inspired athletic apparel company for yoga, running, training, and most other sweaty pursuits, creating transformational products and experiences which enable people to live a life they love. Setting the bar in technical fabrics and functional designs, lululemon works with yogis and athletes in local communities for continuous research and product feedback. https://corporate.lululemon.com/careers