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Store Manager

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Millets

13d ago

  • Job
    Full-time
    Mid & Senior Level
  • Sales & Business Development
    Hospitality & Retail

AI generated summary

  • You should have retail management experience, excellent time management, strong verbal and written communication skills, and proficiency in Microsoft Outlook, Word, and Excel.
  • You will manage the team, drive sales, ensure service excellence, resolve issues, analyze performance, maintain visual standards, and support team development through training and progression.

Requirements

  • Retail Management experience would be advantageous.
  • Excellent Time Management skills.
  • Strong verbal and written communication skills.
  • IT skills- Microsoft Outlook, Word and Excel.

Responsibilities

  • Managing the store team, you will focus on driving sales and maximising store profitability, while providing industry leading service on the high street.
  • You will continue to exceed your stores KPIs and maintain the company standards while following company guidelines.
  • Most importantly you will represent the business in the most professional manner.
  • Maintain customer retention by providing first class service.
  • Deal with enquiries and complaints and resolving the issue/request.
  • Drive consistency within your internal teams to achieve the highest service levels.
  • Have a strong understanding of the Customer Service measuring programme, Customer Satisfaction surveys and company Net Promoter Scores.
  • Ensure that targets are achieved and, where possible, exceeded.
  • Analyse Oracle reports to assist you in making key sales decisions.
  • Manage in store devices in order to capitalise on a wider range of products.
  • Confident use of the store's dashboard to analyse Footfall, Average Transaction Value and conversion, applying this to the store environment.
  • Following a company brief, ensure that this is applied to your store and maintain high visual standards.
  • Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
  • Making sure that all new product and advertised product is all visible and in the correct locations.
  • Ensure mannequins, displays and windows are updated in accordance with Visual Merchandising guidelines.
  • Develop existing team members and encourage progression within the company.
  • Hold regular training meetings within store, making sure the team around you are able to maintain the high standards required.
  • Keep track of internal progression, ensuring all personnel complete the relevant E-Assessments.
  • Management development should be prioritised by the use of the in-house training.

FAQs

What is the main responsibility of the Store Manager at Millets?

The main responsibility is to manage the store team, drive sales, maximize store profitability, and provide industry-leading customer service while adhering to company guidelines.

What kind of customer does Millets cater to?

Millets caters to casual outdoor customers who seek value for money across a wide range of recreational activities.

What qualifications are needed for the Store Manager position?

Retail management experience is advantageous, along with excellent time management skills, strong verbal and written communication skills, and proficiency in Microsoft Outlook, Word, and Excel.

How important is customer service in this role?

Customer service is extremely important; maintaining customer retention and providing first-class service are key focus areas of the Store Manager's responsibilities.

What kind of training and development opportunities are offered?

The company encourages the development of existing team members through regular training meetings, prioritizes management development, and ensures personnel complete relevant E-Assessments.

What benefits are offered to employees at Millets?

Employees enjoy benefits such as holiday allowance, discretionary bonus scheme, staff discount on JD Group and other brands, pension scheme, health plans (depending on the role level), and personal development opportunities.

How will I know if my application has been successful?

Due to a high volume of applications, if you do not hear back within two weeks, please consider your application to have been unsuccessful on this occasion.

What will the interview process involve?

Applications that meet the skills criteria will be contacted for a first stage meeting with the talent team, followed by an interview with the hiring manager for shortlisted candidates.

Are there specific metrics I need to monitor in this role?

Yes, you will need to confidently use the store's dashboard to analyze key metrics like footfall, average transaction value, and conversion rates to inform sales strategies.

How can I resolve customer complaints effectively as a Store Manager?

By acknowledging the concern, addressing the issue promptly, and striving to find a resolution that meets customer expectations to ensure a positive outcome.

Millets

Retail & Consumer Goods
Industry
1001-5000
Employees
1895
Founded Year

Mission & Purpose

Millets is a leading outdoor retailer in the UK, specialising in camping equipment, outdoor clothing, footwear, and accessories. They aim to inspire and equip individuals and families for outdoor adventures by offering high-quality, reliable products from top brands. Their goal is to make the outdoors accessible and enjoyable for everyone, regardless of experience level. Through expert advice and a wide product range, Millets strives to support and encourage a healthy, active lifestyle.