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Store Manager

  • Job
    Full-time
    Mid Level
  • Sales & Business Development
    Hospitality & Retail
  • Vancouver

AI generated summary

  • You must have 4+ years in management, strong sales, communication, and math skills, optical knowledge, and relevant certifications, plus retail and customer service experience.
  • You will ensure exceptional customer service, train and coach the team, analyze performance metrics, hire engaged staff, collaborate with the optometrist, manage operations, and maintain safety standards.

Requirements

  • High School graduate or equivalent
  • 4+ years management/supervisory experience
  • Comprehensive knowledge from operations, processes and business implications
  • Strong influencing and negotiating skills
  • Team building and management skills
  • Knowledge of current optical theory and merchandise
  • Strong communicator and listener
  • Strong basic math skills (addition, subtraction, multiplication, division)
  • Sales skills
  • Familiarity with cash register, computers and calculators
  • Ability to manage time under aggressive deadlines
  • College degree or equivalent
  • State licensure (if applicable) and/or ABO Certification in non-licensed states
  • LensCrafters Final Inspector Certification
  • LensCrafters Quality, Fitting and Adjusting Program
  • Previous experience in customer service and retail
  • Knowledge of current store merchandise
  • High level of business acumen to include detailed knowledge of LC Dashboard

Responsibilities

  • Ensure the LensCrafters team provides unsurpassed Customer Service
  • Provide training and coaching to the team leveraging Company provided programs
  • Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others
  • Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time
  • Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
  • Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
  • Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment

FAQs

What is the job title for this position?

The job title is Store Manager.

What are the major duties and responsibilities of the Store Manager?

Major duties include ensuring unsurpassed customer service, providing training and coaching to the team, analyzing reporting to implement action plans for store KPIs, hiring and attracting a highly engaged team, partnering with the Doctor of Optometry, and maintaining operational, inventory, and visual standards.

What is the pay range for this Store Manager position?

The pay range for this position is $56,809.25 - $98,958.86.

What qualifications are required for this role?

Basic qualifications include a high school diploma or equivalent, 4+ years of management/supervisory experience, knowledge of operations and business implications, and strong communication and sales skills.

Are there any preferred qualifications for the Store Manager position?

Yes, preferred qualifications include a college degree, state licensure (if applicable), LensCrafters Final Inspector Certification, previous experience in customer service and retail, and a high level of business acumen.

Does LensCrafters offer benefits to employees?

Yes, benefits may include healthcare, retirement savings, paid time off/vacation, and various employee discounts.

What is the company culture at LensCrafters?

The company culture is centered around passion for care, quality experiences for customers, and a commitment to excellence in optical care.

Is there support for employees with disabilities?

Yes, EssilorLuxottica provides reasonable accommodations for individuals with disabilities during the application and hiring process.

Does LensCrafters offer opportunities for career advancement?

Yes, LensCrafters encourages learning and growth within the organization, aiming to elevate careers in the optical field.

Is LensCrafters an equal opportunity employer?

Yes, LensCrafters is an Equal Opportunity Employer and considers all qualified applicants without regard to various protected characteristics.

Retail & Consumer Goods
Industry
10,001+
Employees
1983
Founded Year

Mission & Purpose

LensCrafters is a leading eyewear retailer that provides a comprehensive range of optical products and services, including prescription glasses, contact lenses, and eye exams. The company's ultimate mission is to enhance the quality of life for its customers by offering high-quality eyewear solutions that combine style, comfort, and precise vision correction. Their purpose is to deliver an exceptional customer experience through expert eye care, a wide selection of fashionable frames, and advanced lens technology, ensuring that each customer achieves optimal vision and satisfaction.