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Store Manager

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  • Job
    Full-time
    Mid & Senior Level
  • Newport

Requirements

  • You know retail.
  • You’ve had full P&L responsibility and can call on an impressive track record of delivering outstanding customer service and great financial results.
  • You’re commercially aware with the business acumen to keep ahead of your competition and set your store apart.
  • You’re a passionate can-do, will-do role model.
  • A natural from-the-front leader who will drive performance through your team through clear leadership, coaching and people management.

Responsibilities

  • As Store Manager, you’ll make sure that your store is an inspiring place to shop; that we’re wowing customers with amazing choice and friendly, knowledgeable customer service.
  • By leading and motivating a close-knit team.
  • By supporting, training and developing them, giving them the tools they need to exceed sales and profit targets through inspirational customer service.
  • As Store Manager you’ll create the business plan and develop your people to increase sales margins.
  • You’ll manage every aspect of your store.
  • And you’ll constantly look for ways to improve – as an individual, as a team, as a store.
  • No two days are the same, one minute you could be getting creative, the next helping with our traders.
  • Lifting tiles is part of the job as is putting away deliveries!

FAQs

What are the primary responsibilities of a Store Manager at Topps Tiles?

As a Store Manager, your primary responsibilities include creating an inspiring shopping environment, leading and motivating your team, delivering exceptional customer service, managing all aspects of the store, developing and implementing a business plan, and continually seeking improvement in sales and customer experience.

Is experience in retail required for this position?

Yes, experience in retail is essential, especially with full P&L responsibility, as well as a proven track record in delivering outstanding customer service and achieving financial results.

What qualities are we looking for in a candidate for the Store Manager position?

We are looking for candidates who are commercially aware, exhibit strong business acumen, possess a can-do attitude, are natural leaders, and have a passion for coaching and developing their team.

Are there opportunities for career development at Topps Tiles?

Yes, Topps Tiles is committed to promoting talent from within, offering individual development plans and plenty of training opportunities to help you build a rewarding career.

What benefits does Topps Tiles offer to its employees?

Topps Tiles offers competitive benefits, including uncapped personal commission, company bonus schemes, a generous staff discount, a Share Save scheme, pension and life assurance, health insurance, increasing holiday allowance with service, and various other benefits.

What is the work schedule for the Store Manager role?

The Store Manager position requires flexibility to cover store opening hours, including weekends, but does not require evening work or working on Christmas Eve or Boxing Day.

Do Store Managers need to assist with physical tasks?

Yes, Store Managers may need to assist with physical tasks such as lifting tiles and putting away deliveries as part of their role.

What type of environment can Store Managers expect to work in at Topps Tiles?

Store Managers can expect a fast-paced and ambitious work environment that focuses on exceptional customer service, creativity, and teamwork, while also allowing for individual contribution in improving store performance.

Retail & Consumer Goods
Industry
1001-5000
Employees
1963
Founded Year

Mission & Purpose

Our relentless focus on inspiring customers through our love of tiles, combined with our world-class levels of customer service, has characterised the last 60 years.

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