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Store Manager

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Sales & Business Development
  • Gurgaon

AI generated summary

  • You should possess skills in operational effectiveness, finance management, analysis, customer service, people management, and emotional intelligence, while demonstrating strong communication and teamwork abilities.
  • You will drive sales, manage inventory and team performance, implement standards, address customer feedback, and promote events while ensuring compliance and optimizing costs.

Requirements

  • * Functional Competencies
  • * Operational Effectiveness
  • * Finance Management
  • * Analysis and Problem Solving
  • * Results Orientation
  • * Behavioural Competencies
  • * Self-Development
  • * Emotional Intelligence
  • * Customer Service Orientation
  • * People Management
  • * Communication
  • * Teamwork and Collaboration

Responsibilities

  • Set store sales plans and quotas aligned with business objectives.
  • Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
  • Implement production, productivity, quality, and customer service standards.
  • Recommend product lines and ensure appropriate merchandise mix.
  • Drive sales, margin, shrink control, inventory management and cost optimization.
  • Manage commercials and statutory compliance.
  • Manage performance and foster teamwork among store staff.
  • Identify and develop talent for critical positions.
  • Address customer feedback to improve service and processes.
  • Stay updated on competition and manage customer escalations.
  • Drive local events and promotions as per marketing calendar.
  • Promote a "Customer Obsessed Culture" to prioritize customer centricity.

FAQs

What are the key skills required for the Store Manager position?

The key skills required include Leadership, Customer Service, Inventory Management, Sales Management, Team Management, Visual Merchandising, Problem Solving, and Communication.

What is the primary purpose of the Store Manager role?

The primary purpose of the Store Manager role is to manage the Store P&L, drive sales through efficient store operations, ensure customer service delivery, motivate and retain store personnel, and adhere to company norms.

What are the educational qualifications needed for this position?

The required educational qualifications for this position are Graduation or Post Graduation.

What are some of the key responsibilities of a Store Manager?

Key responsibilities include setting store sales plans and quotas, maintaining Gross Margin and other metrics, implementing production and customer service standards, and driving sales and inventory management.

What are some of the Key Performance Indicators (KPIs) for this role?

Key Performance Indicators include Gross Margin, SOH Segment & Brand mix, Discount Management, Customer Experience metrics, and Jio Business activations.

What competencies are important for this role?

Important functional competencies include Operational Effectiveness, Finance Management, Analysis and Problem Solving, and Results Orientation. Behavioral competencies include Self-Development, Emotional Intelligence, Customer Service Orientation, People Management, Communication, and Teamwork.

What is a Customer Obsessed Culture?

A Customer Obsessed Culture prioritizes customer centricity and involves promoting exceptional customer service and responsiveness to customer feedback.

Is there a focus on team development within the Store Manager role?

Yes, the role emphasizes identifying and developing talent for critical positions and fostering teamwork among store staff.

How does the Store Manager handle customer feedback?

The Store Manager addresses customer feedback to improve service and processes, ensuring a better customer experience.

What role does the Store Manager play in managing local events and promotions?

The Store Manager is responsible for driving local events and promotions in accordance with the marketing calendar to enhance store visibility and sales.

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.