FAQs
What are the key skills required for the Store Manager position?
The key skills required include Leadership, Customer Service, Inventory Management, Sales Management, Team Management, Visual Merchandising, Problem Solving, and Communication.
What is the primary purpose of the Store Manager role?
The primary purpose of the Store Manager role is to manage the Store P&L, drive sales through efficient store operations, ensure customer service delivery, motivate and retain store personnel, and adhere to company norms.
What are the educational qualifications needed for this position?
The required educational qualifications for this position are Graduation or Post Graduation.
What are some of the key responsibilities of a Store Manager?
Key responsibilities include setting store sales plans and quotas, maintaining Gross Margin and other metrics, implementing production and customer service standards, and driving sales and inventory management.
What are some of the Key Performance Indicators (KPIs) for this role?
Key Performance Indicators include Gross Margin, SOH Segment & Brand mix, Discount Management, Customer Experience metrics, and Jio Business activations.
What competencies are important for this role?
Important functional competencies include Operational Effectiveness, Finance Management, Analysis and Problem Solving, and Results Orientation. Behavioral competencies include Self-Development, Emotional Intelligence, Customer Service Orientation, People Management, Communication, and Teamwork.
What is a Customer Obsessed Culture?
A Customer Obsessed Culture prioritizes customer centricity and involves promoting exceptional customer service and responsiveness to customer feedback.
Is there a focus on team development within the Store Manager role?
Yes, the role emphasizes identifying and developing talent for critical positions and fostering teamwork among store staff.
How does the Store Manager handle customer feedback?
The Store Manager addresses customer feedback to improve service and processes, ensuring a better customer experience.
What role does the Store Manager play in managing local events and promotions?
The Store Manager is responsible for driving local events and promotions in accordance with the marketing calendar to enhance store visibility and sales.