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Store Manager

  • Job
    Full-time
    Senior & Expert Level
  • Faridabad

AI generated summary

  • You need strong operational, financial, and analytical skills, along with emotional intelligence, customer service focus, and effective teamwork, communication, and people management abilities.
  • You will manage sales goals, maintain metrics, drive inventory and cost optimization, oversee staff performance, address customer feedback, and promote customer-centric initiatives and events.

Requirements

  • * Functional Competencies
  • * Operational Effectiveness
  • * Finance Management
  • * Analysis and Problem Solving
  • * Results Orientation
  • * Behavioural Competencies
  • * Self-Development
  • * Emotional Intelligence
  • * Customer Service Orientation
  • * People Management
  • * Communication
  • * Teamwork and Collaboration

Responsibilities

  • Set store sales plans and quotas aligned with business objectives.
  • Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
  • Implement production, productivity, quality, and customer service standards.
  • Recommend product lines and ensure appropriate merchandise mix.
  • Drive sales, margin, shrink control, inventory management and cost optimization.
  • Manage commercials and statutory compliance.
  • Manage performance and foster teamwork among store staff.
  • Identify and develop talent for critical positions.
  • Address customer feedback to improve service and processes.
  • Stay updated on competition and manage customer escalations.
  • Drive local events and promotions as per marketing calendar.
  • Promote a "Customer Obsessed Culture" to prioritize customer centricity.

FAQs

What educational qualifications are required for the Store Manager position?

A graduation or post-graduation degree is required for the Store Manager position.

What are the key responsibilities of a Store Manager?

Key responsibilities include setting sales plans and quotas, maintaining gross margin and inventory management, driving sales and customer service standards, managing performance among staff, and promoting a customer-centric culture.

What essential skills should a Store Manager possess?

A Store Manager should possess skills in leadership, customer service, inventory management, sales management, team management, problem-solving, communication, and visual merchandising.

How is the performance of a Store Manager measured?

Performance is measured through key performance indicators such as gross margin, discount management, customer experience metrics, people management, and business acumen.

Does the Store Manager role require management of finances?

Yes, the Store Manager is responsible for finance management, which includes managing the store P&L, controlling costs, and ensuring profitability.

What kind of culture does the Store Manager need to promote within the store?

The Store Manager is expected to promote a "Customer Obsessed Culture" to prioritize customer centricity and deliver excellent service.

Are there opportunities for talent development in this role?

Yes, part of the Store Manager's responsibilities includes identifying and developing talent for critical positions within the team.

Is experience in team management important for this position?

Yes, team management is a crucial aspect of the Store Manager role, as it involves fostering teamwork and managing staff performance.

What types of events will the Store Manager be involved in?

The Store Manager will drive local events and promotions in line with the marketing calendar to boost sales and customer engagement.

How important is communication in the Store Manager role?

Communication is essential in the Store Manager role for effective team coordination, addressing customer feedback, and managing escalations.

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.