FAQs
What educational qualifications are required for the Store Manager position?
A graduation or post-graduation degree is required for the Store Manager position.
What are the key responsibilities of a Store Manager?
Key responsibilities include setting sales plans and quotas, maintaining gross margin and inventory management, driving sales and customer service standards, managing performance among staff, and promoting a customer-centric culture.
What essential skills should a Store Manager possess?
A Store Manager should possess skills in leadership, customer service, inventory management, sales management, team management, problem-solving, communication, and visual merchandising.
How is the performance of a Store Manager measured?
Performance is measured through key performance indicators such as gross margin, discount management, customer experience metrics, people management, and business acumen.
Does the Store Manager role require management of finances?
Yes, the Store Manager is responsible for finance management, which includes managing the store P&L, controlling costs, and ensuring profitability.
What kind of culture does the Store Manager need to promote within the store?
The Store Manager is expected to promote a "Customer Obsessed Culture" to prioritize customer centricity and deliver excellent service.
Are there opportunities for talent development in this role?
Yes, part of the Store Manager's responsibilities includes identifying and developing talent for critical positions within the team.
Is experience in team management important for this position?
Yes, team management is a crucial aspect of the Store Manager role, as it involves fostering teamwork and managing staff performance.
What types of events will the Store Manager be involved in?
The Store Manager will drive local events and promotions in line with the marketing calendar to boost sales and customer engagement.
How important is communication in the Store Manager role?
Communication is essential in the Store Manager role for effective team coordination, addressing customer feedback, and managing escalations.