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Store Manager

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must possess skills in operational effectiveness, finance management, analysis, and problem solving, with strong emotional intelligence, customer service, people management, and teamwork abilities.
  • You will drive sales and margin growth, manage inventory and compliance, foster teamwork, develop talent, address customer feedback, and execute local events to enhance customer experience.

Requirements

  • * Functional Competencies
  • * Operational Effectiveness
  • * Finance Management
  • * Analysis and Problem Solving
  • * Results Orientation
  • * Behavioural Competencies
  • * Self-Development
  • * Emotional Intelligence
  • * Customer Service Orientation
  • * People Management
  • * Communication
  • * Teamwork and Collaboration

Responsibilities

  • Set store sales plans and quotas aligned with business objectives.
  • Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
  • Implement production, productivity, quality, and customer service standards.
  • Recommend product lines and ensure appropriate merchandise mix.
  • Drive sales, margin, shrink control, inventory management and cost optimization.
  • Manage commercials and statutory compliance.
  • Manage performance and foster teamwork among store staff.
  • Identify and develop talent for critical positions.
  • Address customer feedback to improve service and processes.
  • Stay updated on competition and manage customer escalations.
  • Drive local events and promotions as per marketing calendar.
  • Promote a "Customer Obsessed Culture" to prioritize customer centricity.

FAQs

What are the main responsibilities of a Store Manager?

A Store Manager is responsible for setting store sales plans and quotas, maintaining gross margin and inventory management, driving sales and cost optimization, managing compliance, fostering teamwork among staff, addressing customer feedback, and promoting customer-centric culture.

What qualifications are required for this position?

The position requires a Graduation or Post Graduation degree.

What skills are essential for a Store Manager?

Essential skills include leadership, inventory management, customer service, visual merchandising, sales management, team building, budgeting, and problem solving.

How is performance measured for a Store Manager?

Performance is measured using key performance indicators such as gross margin, sales targets, customer experience scores, and team management effectiveness.

What is the focus of the "Customer Obsessed Culture"?

The "Customer Obsessed Culture" prioritizes customer-centricity, ensuring that customer feedback is incorporated into service improvements and processes.

Are there opportunities for career advancement in this role?

Yes, there are opportunities to identify and develop talent for critical positions within the store and the overall organization.

How does the Store Manager handle customer feedback?

The Store Manager addresses customer feedback to improve service quality and operational processes.

What kind of team dynamics should a Store Manager promote?

A Store Manager should foster teamwork, collaboration, and open communication among store staff to enhance performance and morale.

How often does a Store Manager need to analyze sales data?

A Store Manager should regularly analyze sales data to maintain gross margin, track performance against targets, and make informed decisions about product lines and inventory.

What type of inventory management practices should be expected?

The Store Manager must implement effective inventory management practices that include shrink control, stock optimization, and maintaining appropriate merchandise mix.

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.