Logo of Huzzle

Store Manager

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Facilities Management
  • Pune

AI generated summary

  • You need strong competencies in operations, finance, analysis, and customer service, along with skills in emotional intelligence, teamwork, communication, and self-development.
  • You will set sales goals, manage inventory, drive customer service, oversee staff performance, recommend products, and coordinate promotions to enhance store operations and profitability.

Requirements

  • * Functional Competencies
  • * Operational Effectiveness
  • * Finance Management
  • * Analysis and Problem Solving
  • * Results Orientation
  • * Behavioural Competencies
  • * Self-Development
  • * Emotional Intelligence
  • * Customer Service Orientation
  • * People Management
  • * Communication
  • * Teamwork and Collaboration

Responsibilities

  • Set store sales plans and quotas aligned with business objectives.
  • Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
  • Implement production, productivity, quality, and customer service standards.
  • Recommend product lines and ensure appropriate merchandise mix.
  • Drive sales, margin, shrink control, inventory management and cost optimization.
  • Manage commercials and statutory compliance.
  • Manage performance and foster teamwork among store staff.
  • Identify and develop talent for critical positions.
  • Address customer feedback to improve service and processes.
  • Stay updated on competition and manage customer escalations.
  • Drive local events and promotions as per marketing calendar.
  • Promote a "Customer Obsessed Culture" to prioritize customer centricity.

FAQs

What are the main responsibilities of a Store Manager?

The main responsibilities include setting store sales plans, managing inventory and gross margin, implementing customer service standards, driving sales and cost optimization, managing staff performance, addressing customer feedback, and organizing local events and promotions.

What skills are required for the Store Manager position?

Required skills include leadership, inventory management, customer service, visual merchandising, sales management, team building, budgeting, problem-solving, and strong communication.

What qualifications do I need to apply for this position?

Applicants should have a graduation or post-graduation degree.

What performance metrics do Store Managers need to focus on?

Key performance indicators include gross margin, segment and brand mix, discount management, customer experience metrics, people management, and overall business profitability.

Is previous experience in retail management necessary?

While not explicitly stated, prior experience in retail management is highly beneficial for effectively handling the responsibilities of a Store Manager.

What kind of culture does the company promote?

The company promotes a "Customer Obsessed Culture," prioritizing customer-centric practices.

How does the Store Manager address customer feedback?

The Store Manager is responsible for addressing customer feedback to improve service and processes, ensuring a high level of customer satisfaction.

What constitutes Team Building in this role?

Team Building involves managing performance, fostering teamwork among store staff, and identifying and developing talent for critical positions.

Are there opportunities for professional development in this position?

Yes, the role includes a focus on self-development and emotional intelligence, which contributes to individual and team growth.

Is budgeting a critical task for the Store Manager?

Yes, managing budgeting and financial aspects is an essential responsibility of the Store Manager to drive profitability.

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.