FAQs
What is the primary role of a Store Manager?
The primary role of a Store Manager is to manage the store's P&L, drive sales through efficient operations, ensure excellent customer service, motivate and retain store personnel, and adhere to company norms.
What educational qualifications are required for the Store Manager position?
A graduation or post-graduation degree is required for the Store Manager position.
What are the key responsibilities of a Store Manager?
Key responsibilities include setting sales plans and quotas, maintaining gross margin, managing inventory and shrink control, recommending product lines, promoting customer-centric culture, managing performance among staff, and addressing customer feedback.
How will my performance be measured as a Store Manager?
Your performance will be measured through key performance indicators such as gross margin, discount management, customer experience scores, and business acumen metrics like profitability and competition analysis.
What competencies are important for this role?
Important functional competencies include operational effectiveness, finance management, analysis and problem solving, and results orientation. Behavioral competencies include self-development, emotional intelligence, customer service orientation, people management, communication, and teamwork.
Will I need to manage the team's performance?
Yes, managing performance and fostering teamwork among store staff is a key responsibility of the Store Manager.
How important is customer service in this role?
Customer service is extremely important as the Store Manager is expected to promote a "Customer Obsessed Culture" and address customer feedback to improve service and processes.
Are there opportunities for talent development in this position?
Yes, identifying and developing talent for critical positions is part of the Store Manager's responsibilities.
What role does compliance play in this job?
Managing commercials and ensuring statutory compliance are essential responsibilities of the Store Manager to maintain business integrity and operations.
Are promotions and events part of the Store Manager's responsibilities?
Yes, driving local events and promotions as per the marketing calendar is a part of the Store Manager's responsibilities.