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Store Manager

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PetsCorner

Jul 11

Applications are closed

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
  • Gloucester

Requirements

  • A genuine interest in the Pets Corner vision, our products, and our values
  • Strong team focus with the ability to motivate others, leadership, and management qualities
  • Excellent communication skills
  • A passion for customer service with a desire to get to know our customers and their pets, building strong relationships, we love our customers pets as much as they do!
  • A thirst for continued training and personal development
  • The drive and determination to work equally well as part of a busy team or under your own initiative.
  • You do not have to have prior animal experience, just the right attitude and willingness to learn!

Responsibilities

  • Delivering exceptional customer service and going ‘the extra mile’ for every customer
  • Assessing customers’ needs, recommending Pets Corner products and services
  • Responsible for the sales performance of the store, identifying any improvements needed and implementing
  • Leading by example by demonstrating a hands-on approach to motivate, train and develop your team using our Pets Corner Curriculum
  • Maintaining our high standards and ensuring products are fully stocked, well presented and clean with a good shelf life
  • Keeping up to date with pricing, promotions and merchandising
  • Key holding responsibilities, opening and closing of the store
  • Maintaining accurate inventory by checking deliveries, undertaking stocktakes and investigating any stock losses.

FAQs

What qualifications are required to apply for the Store Manager position at Pets Corner?

While no specific animal experience is required, applicants should have a genuine interest in Pets Corner's vision, strong team focus, leadership qualities, excellent communication skills, a passion for customer service, and a willingness to learn.

What are the main responsibilities of a Store Manager at Pets Corner?

The main responsibilities include delivering exceptional customer service, assessing customer needs, managing sales performance, leading and developing your team, maintaining store standards, keeping up with pricing and promotions, key holding, and maintaining accurate inventory.

Is prior retail or management experience necessary for this role?

While prior experience in retail or management can be beneficial, it is not mandatory. The right attitude, willingness to learn, and a passion for customer service are more critical to the role.

What type of training and development does Pets Corner provide for Store Managers?

Pets Corner offers an extensive training and development plan, which includes a curriculum with over 900 training documents and dedicated Academy classroom sessions to help employees grow their skills.

What benefits can a Store Manager expect when joining Pets Corner?

Benefits include a bonus scheme, up to 28 days of holiday entitlement, a Salary Exchange Pension Scheme, a 35% discount on accessories, 25% discount on food, 20% discount in Dogwood Grooming Salons, and tools to support employee wellbeing.

What is the work culture like at Pets Corner?

Pets Corner maintains a family-run business culture where employees are recognized as individuals rather than just numbers. They are committed to growing talent and providing opportunities for progression.

How is customer service prioritized in this role?

The Store Manager is expected to deliver exceptional customer service, go 'the extra mile' for customers, build strong relationships with customers and their pets, and ensure a welcoming shopping experience.

What are the key holding responsibilities of a Store Manager?

Key holding responsibilities include opening and closing the store, ensuring security, and maintaining operational standards during these times.

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PetsCorner

Retail & Consumer Goods
Industry
1001-5000
Employees
1968
Founded Year

Mission & Purpose

Pets Corner is an independent pet retailer with over 150 stores across the UK, 23 Dogwood Grooming Spas and a new, greener, Distribution Centre based in Handcross. We are an award-winning family run business, looking for customer focused, career driven individuals who have a genuine enthusiasm for people and pets. We've been at the forefront of animal nutrition since 1968, and we only promote foods that are wholesome, natural and give pets everything they need for a long, healthy life. We're also the only pet retailer in the UK to classroom train all our staff. Pets Corner are dedicated to providing the best animal welfare and customer service in the industry.