FAQs
What is the primary purpose of the Store Manager role?
The primary purpose of the Store Manager role is to manage the Store P&L, drive sales through efficient store operations, ensure customer service delivery, motivate and retain store personnel, and adhere to company norms.
What educational qualifications are required for the Store Manager position?
The required educational qualifications for the Store Manager position are a Graduation or Post Graduation degree.
What are the key responsibilities of a Store Manager?
Key responsibilities include setting store sales plans and quotas, maintaining gross margin and inventory management, driving sales and margin control, managing performance among staff, addressing customer feedback, and promoting a customer-obsessed culture.
How is the performance of a Store Manager measured?
Performance is measured through various Key Performance Indicators (KPIs) such as gross margin, discount management, customer experience scores, and staff performance metrics.
What competencies are essential for a Store Manager?
Essential competencies include operational effectiveness, finance management, analysis and problem-solving, results orientation, emotional intelligence, customer service orientation, and teamwork and collaboration.
Are there opportunities for talent development within the store?
Yes, identifying and developing talent for critical positions is one of the key responsibilities of the Store Manager.
How does a Store Manager handle customer feedback?
A Store Manager addresses customer feedback to improve service and processes and stays updated on competition to manage customer escalations effectively.
What kind of culture is promoted in the store?
The Store Manager promotes a "Customer Obsessed Culture" that prioritizes customer centricity in all operations.
What are the requirements regarding commercial and statutory compliance?
The Store Manager is responsible for managing commercials and ensuring adherence to statutory compliance as part of their role.
What is expected from the Store Manager in terms of teamwork?
The Store Manager is expected to manage performance and foster teamwork among store staff to achieve business objectives.