FAQs
What qualifications are required for the Store Manager position?
Graduation or Post Graduation is required for the Store Manager position.
What are the key responsibilities of a Store Manager?
A Store Manager is responsible for setting sales plans, maintaining metrics like Gross Margin and inventory management, driving sales and customer service, managing staff performance, and ensuring compliance with company norms.
What key performance indicators will be used to evaluate a Store Manager's performance?
Key performance indicators include Gross Margin, discount management, customer experience scores, finance metrics, and Jio business activations.
Is customer service a priority for the Store Manager role?
Yes, promoting a "Customer Obsessed Culture" to prioritize customer centricity is a key responsibility of the Store Manager.
What type of work experience is preferred for this role?
Relevant experience in retail management, operations, people management, and customer service is preferred for this role.
What competencies are important for a Store Manager?
Important competencies include operational effectiveness, finance management, analysis and problem-solving, self-development, emotional intelligence, and effective communication.
Are there opportunities for professional development in this role?
Yes, the role emphasizes identifying and developing talent for critical positions, providing opportunities for professional growth.
How does the Store Manager handle customer feedback?
The Store Manager addresses customer feedback to improve service and processes, ensuring that customer concerns are taken seriously.
What is expected of the Store Manager regarding teamwork?
The Store Manager is expected to foster teamwork among store staff and promote collaboration within the store environment.
How does a Store Manager contribute to sales growth?
A Store Manager drives sales by implementing effective sales strategies, managing merchandise mix, and optimizing operational efficiency while ensuring excellent customer service.