FAQs
What are the primary responsibilities of a Store Manager?
The primary responsibilities include setting sales plans, maintaining key metrics, implementing standards for production and customer service, managing inventory, and fostering teamwork among store staff.
What key performance indicators are used to evaluate the Store Manager's performance?
Key performance indicators include Gross Margin, Discount Management, Customer Experience scores, and business management metrics related to profitability and competition.
Is experience in finance management required for this position?
Yes, finance management is a required competency for the Store Manager role, as it involves managing commercials, statutory compliance, and overall profitability.
What skills are necessary for effective people management in this role?
Necessary skills for effective people management include emotional intelligence, communication, teamwork and collaboration, and the ability to identify and develop talent for critical positions.
How does the Store Manager contribute to customer service?
The Store Manager promotes a "Customer Obsessed Culture," addresses customer feedback, and implements service and process improvements to enhance the overall customer experience.
Are there specific targets the Store Manager must achieve?
Yes, targets include achieving sales goals, managing finance metrics, and ensuring customer experience scores meet set benchmarks.
Is there a focus on teamwork and collaboration within the store staff?
Absolutely, fostering teamwork among store staff is a key responsibility for the Store Manager to ensure effective operations and a positive work environment.
How often must the Store Manager stay updated on competition?
The Store Manager must stay continuously updated on competition to effectively manage customer escalations and make informed business decisions.
Are there opportunities for self-development in this role?
Yes, self-development is encouraged as part of the role, along with continuous improvement in operational effectiveness and personal growth.
What initiatives may the Store Manager drive related to local events?
The Store Manager is responsible for driving local events and promotions in alignment with the marketing calendar to enhance customer engagement and increase sales.