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Store Manager

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Dunelm

18d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    People, HR & Administration

AI generated summary

  • You must embrace diversity and inclusivity, share our values, and be committed to fostering a supportive workplace. Salary up to £70,000.
  • You will drive customer acquisition, train staff, enhance in-store experience, manage sales opportunities, ensure compliance, and foster talent development while maintaining high service standards.

Requirements

  • Salary - up to £70,000
  • Dunelm is committed to becoming a fully inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of sex, age, race, religion, ability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues. We are seeking applications from candidates who share our values and celebrate diversity in all its forms.

Responsibilities

  • Be passionate about finding and establishing ways that we can acquire new customers and increase the frequency that our customers shop with us across all channels, by driving E-receipts and opt in levels.
  • Create links with the local community via various channels to raise the profile of our stores, initially by growing Facebook followers to maximise local sales and marketing opportunities.
  • Train, coach and empower one blended team of Hosts to be able to offer customers every way of shopping, including MPOS, MTM, Hosts and the virtual consultant service, and that they are aware of new products, offers and campaigns.
  • Actively seek new ways to improve the customer experience in store, by coaching the team in our Customer First agenda, which will drive improvements and consistency in our NPS results.
  • Complete regular observations, and provide appropriate feedback to all Hosts and service colleagues in the store to maintain the Customer Focus and ensure that are delivering a great customer experience.
  • Identify and maximise on sales opportunities by trading your store and departments.
  • Work closely with your deputy manager and Team Leaders to deliver campaigns successfully, with a right first time mentality.
  • Coach store leadership teams to deliver an exceptional customer experience through consistent retail standards, availability and service in all areas of the store.
  • Deliver on the promises made to our click and collect customers around order ‘on time picked in full’ and by minimising shorts %, and by having an efficient C&C process to drive Speed of Service and NPS.
  • Validate that the store Stock Calendar has been completed weekly to maintain on shelf availability and minimise stock loss.
  • Have a passion for preventing stock loss and monitor the Profit protection scorecard.
  • Take full ownership for creating and maintaining an environment that complies with company audit standards and expectations as well as legislative requirements, such as Health & Safety.
  • Empower your leadership team to act like owners and do what’s right for our colleagues and customers.
  • Develop and maintain a culture where all members of the store leadership teams understand the role they play in service and selling within the business.
  • Look for and nurture home grown talent across all levels, by working with your Regional Coach and People Lead to have a robust succession plan in place for the store, working with other local stores where appropriate.

FAQs

What is the salary range for the Store Manager position?

The salary for the Store Manager position is up to £70,000.

What is the purpose of Dunelm as a company?

Dunelm is driven by a clear purpose to help create the joy of truly feeling at home, now and for the generations to come.

What is the main responsibility of the Store Manager in the Jersey Store?

The Store Manager will be accountable for building and embedding a culture of ownership for the end-to-end journey of customers across all shopping channels and will have overall ownership of the store operation.

Does Dunelm value diversity and inclusivity?

Yes, Dunelm is committed to becoming a fully inclusive business that is representative of our customers and locations and welcomes applications from all candidates regardless of various backgrounds.

What are some key areas that the Store Manager will focus on?

Key areas include customer acquisition, customer obsession, trading mindset, process and compliance, and empowering the team.

How will the Store Manager enhance customer acquisition?

The Store Manager will find and establish ways to acquire new customers and increase shopping frequency by driving E-receipts and building links with the local community.

What does the customer obsession aspect entail for the Store Manager?

The Store Manager will train, coach, and empower the team to enhance the customer experience, maintain customer focus, and drive improvements in NPS results.

What is expected from the Store Manager regarding trading mindset?

The Store Manager is expected to identify and maximize sales opportunities, work closely with the deputy manager and Team Leaders, and coach the store leadership teams to deliver exceptional customer experiences.

How does the Store Manager ensure compliance with processes?

The Store Manager will ensure promises to click and collect customers are met, maintain stock availability, prevent stock loss, and create a compliant environment regarding audit standards and legislative requirements.

How will the Store Manager empower their team?

The Store Manager will empower the leadership team to act like owners, maintain a culture of service and selling, and nurture home-grown talent by working on succession planning for the store.

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Dunelm

The Home of Homes

Retail & Consumer Goods
Industry
10,001+
Employees
1979
Founded Year

Mission & Purpose

Dunelm is a well-known UK-based homeware retailer that offers a wide range of products for home improvement and decoration. They specialise in selling items such as furniture, bedding, curtains, rugs, lighting, and kitchenware. Their ultimate mission is to make homes beautiful and comfortable by providing high-quality, stylish, and affordable homeware products to customers. Dunelm's purpose is to help people create a living space they love, by offering a diverse selection of home essentials and accessories that cater to different tastes and lifestyles. They aim to be the go-to destination for individuals looking to enhance their living spaces with top-notch products and excellent customer service.

Culture & Values

  • Stronger together

    We value connection, inclusion, team work and clear communication, engaging everyone in our purpose, helping people feel at home and creating a sense of belonging.

  • Keep listening and learning

    We know that being curious and having a growth mindset is key to our continual learning and that being self-aware and adaptable means we can to be our best selves more of the time and achieve things we never thought possible.

  • Long term thinking

    We are committed to putting our customers first, thinking big, making decisions and innovating in ways that are guided by our purpose, making a difference to the lives of our colleagues and customers.

  • Act like owners

    We enjoy the opportunity to take responsibility, be challenging and resourceful and make the right things happen in the right way.