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Store Manager

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  • Job
    Full-time
    Mid & Senior Level

Requirements

  • An excellent track record of successfully achieving KPI's.
  • Experience of holding accountability for managing the commercial performance of a store.
  • Experience of leading store teams.
  • Experience of target-setting and interpreting business data.
  • An ability to inspire, coach and develop your team to maximise potential and performance.
  • Proven track record of role modelling and consistently delivering amazing customer experiences.
  • Clear passion for our products and ability to put yourself in our customers shoes.
  • A competitive spirit.
  • Basic knowledge of legislative responsibilities e.g. recruitment, employment law, health and safety, trading standards.

Responsibilities

  • As Store Manager here at Ernest Jones in our BrainTree Outlet you’ll be responsible for achieving the store’s targets through promoting the sales culture instore, building and inspiring a strong customer-first team and by ensuring compliance with company policies and procedures.
  • You’ll be passionate about role modelling your selling skills, coaching and inspiring your team through great leadership and adopting a proactive approach to sales management.
  • You’ll also be responsible for consistent compliance with company instructions, policies and processes and will be responsible for control of costs, payroll, shrinkage and expenses for the store.
  • You’ll also oversee the planning and organisation of operational activities within the store.
  • We encourage our Store Managers to lead their teams boldly, by showing them the way and inspiring them, thereby creating a sense of pride and willingness to exceed expectations.
  • Become a special part of creating incredible memorable events for our clients!
  • At Ernest Jones you’ll devote your time to establishing excellent relationships with our clients, to ensure that when making a special purchase from our breath-taking collection of exquisite diamonds, our selection of some of the world's most prestigious watch brands or our extensive range of exclusive luxury jewellery and gift items that they are guided by your experience and knowledge to select the perfect piece to mark their occasion.

FAQs

What are the main responsibilities of a Store Manager at Ernest Jones?

The main responsibilities include achieving store targets, promoting a sales culture, building and inspiring a customer-first team, ensuring compliance with company policies, managing costs and payroll, and overseeing operational activities within the store.

What qualities are we looking for in a candidate?

We are looking for candidates with a strong track record of achieving KPIs, experience in managing store performance, leadership skills, ability to inspire and develop teams, a passion for our products, and basic knowledge of legislative responsibilities.

Is previous retail experience required for this role?

Yes, experience in jewellery and watch retail is preferred, but candidates with relevant retail management experience in other sectors may also be considered.

What kind of training and support will I receive if hired?

Upon joining, you will undergo a bespoke Management Induction programme, receive brand training, and have access to the Signet Jewellery Academy for product-based training and internationally recognized qualifications.

What benefits do employees receive?

Employees receive a competitive salary with sales incentives, discounts on products, retirement savings plans, life assurance, a minimum of 33 days holiday per year, health and wellbeing schemes, and opportunities for career progression.

What is the application process like?

Candidates will first complete a short online assessment. If successful, they will be invited to submit a short video introducing themselves and explaining their interest in the position, followed by final stage interviews.

Can I work part-time in this role?

The job description primarily aligns with a full-time Store Manager position; however, you may inquire about flexible working arrangements during the application process.

What is the company culture like at Ernest Jones?

The company culture emphasizes inspiration, leadership, teamwork, and a strong commitment to customer service, providing an environment where employees can flourish and excel.

Will I have opportunities for advancement in my career?

Yes, structured career progression and study support are offered, allowing employees to grow within the company.

Does Signet Jewelers support diversity and inclusion?

Yes, Signet Jewelers is committed to diversity and inclusion and welcomes applications from all sections of the community, holding Disability Confident Committed status (Level 1).

Inspiring you to celebrate your story with our curation of prestige watches & fine diamond jewellery.

Retail & Consumer Goods
Industry
501-1000
Employees

Mission & Purpose

Whether you’re looking to mark that milestone or choose a timeless gift that will show your loved ones how much you care, at Ernest Jones we’re here to help you celebrate your story, with our carefully curated collection of prestige watches, sparkling diamonds and desirable jewellery. Whether you’re shopping in-store or online, our welcoming team of experts are at your service, ready to guide you so you can find not just a gift, but THE gift. ​ ​ The Timekeepers​ Our curated collection of prestige watch brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier and Chopard place precision, craftmanship and quality at their core to deliver a superb selection of timepieces to covet. From helping you choose the timeless partner for you, through to purchase and caring for your watch for years to come, we’re always here for you. ​ ​ At Your Service ​ We know the purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your token of love looking its best. Trusted, reliable and true we’re always at your service, no matter when you need us. ​ ​ Online shopping for that ultimate present? With virtual appointments, live chat, click and collect and virtual try on tools, our elevated e-commerce experience gives you the reassurance you need to feel confident in your purchase. ​ ​ Here For You From ‘I Do’ ​ From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to be a part of your marriage milestone. We know that those wedding moments are filled with excitement and nerves in equal measure. As bridal experts, we’re here to support and help you every step of the way. From choosing the perfect ring to your wedding bands, presents for your bridesmaids to that special gift for your groom. ​

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