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Store Manager

  • Job
    Full-time
    Senior Level
  • Customer Relations
    People, HR & Administration
  • Sirsa

AI generated summary

  • You need strong operational, financial, and analytical skills, along with emotional intelligence, teamwork, customer service focus, and effective people management and communication abilities.
  • You will set sales goals, manage inventory and margins, enhance customer service, drive team performance, ensure compliance, and execute marketing promotions to foster a customer-centric environment.

Requirements

  • * Functional Competencies
  • * Operational Effectiveness
  • * Finance Management
  • * Analysis and Problem Solving
  • * Results Orientation
  • * Behavioural Competencies
  • * Self-Development
  • * Emotional Intelligence
  • * Customer Service Orientation
  • * People Management
  • * Communication
  • * Teamwork and Collaboration

Responsibilities

  • Set store sales plans and quotas aligned with business objectives.
  • Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
  • Implement production, productivity, quality, and customer service standards.
  • Recommend product lines and ensure appropriate merchandise mix.
  • Drive sales, margin, shrink control, inventory management and cost optimization.
  • Manage commercials and statutory compliance.
  • Manage performance and foster teamwork among store staff.
  • Identify and develop talent for critical positions.
  • Address customer feedback to improve service and processes.
  • Stay updated on competition and manage customer escalations.
  • Drive local events and promotions as per marketing calendar.
  • Promote a "Customer Obsessed Culture" to prioritize customer centricity.

FAQs

What are the primary responsibilities of a Store Manager?

The primary responsibilities include setting store sales plans and quotas, managing inventory and product lines, driving sales and profitability, fostering teamwork among staff, and addressing customer feedback to improve service.

What qualifications are needed for the Store Manager position?

A graduation or post-graduation degree is required for the Store Manager position.

What skills are essential for a successful Store Manager?

Essential skills include customer service, inventory management, leadership, communication, P&L management, and team management.

How does the Store Manager contribute to customer service?

The Store Manager promotes a "Customer Obsessed Culture," addresses customer feedback, and ensures adherence to customer service standards to prioritize customer centricity.

What key performance indicators (KPIs) are measured for this role?

The KPIs include Gross Margin, Segment & Brand mix, Discount Management, customer experience scores, and overall business acumen.

What is the role of a Store Manager in talent development?

The Store Manager is responsible for identifying and developing talent for critical positions within the store.

How does the Store Manager handle competition?

The Store Manager stays updated on competition, manages customer escalations, and implements strategies to differentiate the store in the market.

What financial responsibilities does the Store Manager have?

The Store Manager manages the store's P&L, controls costs, and ensures compliance with financial metrics and statutory regulations.

Are there opportunities for self-development in this role?

Yes, self-development is encouraged along with the development of emotional intelligence and other behavioral competencies.

What is the importance of teamwork in the Store Manager's role?

Teamwork is crucial for fostering a collaborative environment, enhancing performance, and achieving business objectives through effective people management.

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.