Logo of Huzzle

Store Manager

  • Job
    Full-time
    Senior Level
  • Aurangabad

AI generated summary

  • You must demonstrate operational effectiveness, finance management, problem-solving skills, emotional intelligence, customer service orientation, teamwork, and strong communication abilities.
  • You will drive sales, manage inventory, foster teamwork, ensure service standards, address customer feedback, promote events, and uphold compliance to meet business objectives.

Requirements

  • * Functional Competencies
  • * Operational Effectiveness
  • * Finance Management
  • * Analysis and Problem Solving
  • * Results Orientation
  • * Behavioural Competencies
  • * Self-Development
  • * Emotional Intelligence
  • * Customer Service Orientation
  • * People Management
  • * Communication
  • * Teamwork and Collaboration

Responsibilities

  • Set store sales plans and quotas aligned with business objectives.
  • Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
  • Implement production, productivity, quality, and customer service standards.
  • Recommend product lines and ensure appropriate merchandise mix.
  • Drive sales, margin, shrink control, inventory management and cost optimization.
  • Manage commercials and statutory compliance.
  • Manage performance and foster teamwork among store staff.
  • Identify and develop talent for critical positions.
  • Address customer feedback to improve service and processes.
  • Stay updated on competition and manage customer escalations.
  • Drive local events and promotions as per marketing calendar.
  • Promote a "Customer Obsessed Culture" to prioritize customer centricity.

FAQs

What are the main responsibilities of a Store Manager?

The main responsibilities include setting store sales plans, maintaining gross margin and inventory management, driving sales, managing performance of store staff, addressing customer feedback, and promoting local events and promotions.

What qualifications are required for the Store Manager position?

A graduation or post-graduation degree is required for the Store Manager position.

What skills are essential for the Store Manager role?

Essential skills include leadership, inventory management, customer service, visual merchandising, sales management, team building, budgeting, and problem-solving.

How is performance measured for a Store Manager?

Performance is measured through key performance indicators such as gross margin, customer experience metrics, brand share, and finance-related goals such as discount management.

What type of work environment is expected for a Store Manager?

A Store Manager is expected to work in a dynamic retail environment that requires leadership, teamwork, and a focus on customer service.

Is prior retail experience required for this position?

While prior retail experience is highly beneficial, specific requirements may vary based on the company’s policies.

Are there opportunities for professional development in this role?

Yes, there are opportunities for professional development, including identifying and developing talent for critical positions within the team.

How important is customer feedback in the Store Manager's role?

Customer feedback is very important; Store Managers are responsible for addressing it to improve service and processes.

What does a "Customer Obsessed Culture" mean in this context?

A "Customer Obsessed Culture" prioritizes customer centricity, ensuring that all store operations and team efforts are focused on delivering an exceptional customer experience.

Will I be responsible for managing inventory and compliance?

Yes, managing inventory and ensuring statutory compliance are key responsibilities of the Store Manager.

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.