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Store Manager

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Gurgaon

AI generated summary

  • You need strong operational, finance, and analytical skills, with a focus on results, customer service, and teamwork. Emotional intelligence, communication, and people management are essential.
  • You will drive sales and manage inventory, ensure compliance, develop staff, address customer feedback, implement standards, and execute marketing events to enhance customer experience.

Requirements

  • * Functional Competencies
  • * Operational Effectiveness
  • * Finance Management
  • * Analysis and Problem Solving
  • * Results Orientation
  • * Behavioural Competencies
  • * Self-Development
  • * Emotional Intelligence
  • * Customer Service Orientation
  • * People Management
  • * Communication
  • * Teamwork and Collaboration

Responsibilities

  • Set store sales plans and quotas aligned with business objectives.
  • Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
  • Implement production, productivity, quality, and customer service standards.
  • Recommend product lines and ensure appropriate merchandise mix.
  • Drive sales, margin, shrink control, inventory management and cost optimization.
  • Manage commercials and statutory compliance.
  • Manage performance and foster teamwork among store staff.
  • Identify and develop talent for critical positions.
  • Address customer feedback to improve service and processes.
  • Stay updated on competition and manage customer escalations.
  • Drive local events and promotions as per marketing calendar.
  • Promote a "Customer Obsessed Culture" to prioritize customer centricity.

FAQs

What are the main responsibilities of a Store Manager?

The main responsibilities include setting sales plans and quotas, managing gross margin, implementing production and customer service standards, driving sales and inventory management, fostering teamwork, managing performance, addressing customer feedback, and promoting a customer-centric culture.

What skills are essential for a Store Manager position?

Essential skills include leadership, customer service, inventory management, sales management, team management, visual merchandising, problem-solving, and effective communication.

What are the key performance indicators for this role?

Key performance indicators include gross margin, stock on hand, brand mix, discount management, customer experience metrics, and business acumen.

What educational qualifications are required for this position?

A graduation or post-graduation degree is required for this position.

Is there an emphasis on customer service in this role?

Yes, promoting a "Customer Obsessed Culture" is a key aspect of this role, prioritizing customer centricity and addressing customer feedback.

What kind of team management is expected from a Store Manager?

The Store Manager is expected to manage performance, foster teamwork, identify and develop talent for critical positions among store staff.

Are there any specific financial responsibilities associated with the Store Manager role?

Yes, the Store Manager is responsible for managing the store's P&L, driving margin, cost optimization, and ensuring statutory compliance.

What do you mean by managing commercials in this role?

Managing commercials refers to overseeing pricing strategies, promotional activities, and overall financial health of the store to ensure profitability.

How does a Store Manager contribute to local events and promotions?

A Store Manager is responsible for driving local events and promotions as per the marketing calendar to enhance sales and customer engagement.

What behavioral competencies are important for a Store Manager?

Important behavioral competencies include self-development, emotional intelligence, customer service orientation, people management, communication, and teamwork.

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.