FAQs
What are the main skills required for the Store Manager position?
The main skills required include leadership, inventory management, customer service, visual merchandising, sales management, team building, budgeting, and problem-solving.
What is the primary purpose of the Store Manager role?
The primary purpose is to manage the Store P&L, driving sales through efficient store operations, customer service delivery, motivation and retention of personnel, and adherence to company norms.
What educational qualifications are needed for this position?
A graduation or post-graduation is required for this position.
What are some of the key responsibilities of a Store Manager?
Key responsibilities include setting sales plans and quotas, maintaining gross margin and inventory metrics, driving sales and cost optimization, managing performance and teamwork, and addressing customer feedback.
How does the Store Manager contribute to customer service?
The Store Manager promotes a "Customer Obsessed Culture" by prioritizing customer centricity, addressing customer feedback, and improving service and processes based on customer insights.
What are the key performance indicators for this role?
Key performance indicators include gross margin, SOH segment & brand mix, discount management, customer experience metrics, and business acumen such as profitability and competition.
What competencies are important for a Store Manager?
Important competencies include operational effectiveness, finance management, analysis and problem-solving, self-development, emotional intelligence, customer service orientation, and teamwork.
Is experience in people management crucial for a Store Manager?
Yes, people management is a critical competency required for effectively managing store staff and fostering teamwork.
Are there any specific sales metrics that the Store Manager is responsible for?
Yes, the Store Manager is responsible for achieving sales targets, managing brand share, and driving local events and promotions.
How often is the Store Manager expected to report on financial performance?
The Store Manager is expected to report regularly on financial performance indicators, including gross margin, discount management, and overall store profitability.