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Store Manager

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Aurangabad

AI generated summary

  • You need strong operational and finance skills, problem-solving ability, results focus, emotional intelligence, customer service orientation, and excellent communication and teamwork skills.
  • You will set sales targets, manage inventory and staff performance, drive customer satisfaction, oversee compliance, and promote events while ensuring a customer-centric culture.

Requirements

  • * Functional Competencies
  • * Operational Effectiveness
  • * Finance Management
  • * Analysis and Problem Solving
  • * Results Orientation
  • * Behavioural Competencies
  • * Self-Development
  • * Emotional Intelligence
  • * Customer Service Orientation
  • * People Management
  • * Communication
  • * Teamwork and Collaboration

Responsibilities

  • Set store sales plans and quotas aligned with business objectives.
  • Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
  • Implement production, productivity, quality, and customer service standards.
  • Recommend product lines and ensure appropriate merchandise mix.
  • Drive sales, margin, shrink control, inventory management and cost optimization.
  • Manage commercials and statutory compliance.
  • Manage performance and foster teamwork among store staff.
  • Identify and develop talent for critical positions.
  • Address customer feedback to improve service and processes.
  • Stay updated on competition and manage customer escalations.
  • Drive local events and promotions as per marketing calendar.
  • Promote a "Customer Obsessed Culture" to prioritize customer centricity.

FAQs

What are the main skills required for the Store Manager position?

The main skills required include leadership, inventory management, customer service, visual merchandising, sales management, team building, budgeting, and problem-solving.

What is the primary purpose of the Store Manager role?

The primary purpose is to manage the Store P&L, driving sales through efficient store operations, customer service delivery, motivation and retention of personnel, and adherence to company norms.

What educational qualifications are needed for this position?

A graduation or post-graduation is required for this position.

What are some of the key responsibilities of a Store Manager?

Key responsibilities include setting sales plans and quotas, maintaining gross margin and inventory metrics, driving sales and cost optimization, managing performance and teamwork, and addressing customer feedback.

How does the Store Manager contribute to customer service?

The Store Manager promotes a "Customer Obsessed Culture" by prioritizing customer centricity, addressing customer feedback, and improving service and processes based on customer insights.

What are the key performance indicators for this role?

Key performance indicators include gross margin, SOH segment & brand mix, discount management, customer experience metrics, and business acumen such as profitability and competition.

What competencies are important for a Store Manager?

Important competencies include operational effectiveness, finance management, analysis and problem-solving, self-development, emotional intelligence, customer service orientation, and teamwork.

Is experience in people management crucial for a Store Manager?

Yes, people management is a critical competency required for effectively managing store staff and fostering teamwork.

Are there any specific sales metrics that the Store Manager is responsible for?

Yes, the Store Manager is responsible for achieving sales targets, managing brand share, and driving local events and promotions.

How often is the Store Manager expected to report on financial performance?

The Store Manager is expected to report regularly on financial performance indicators, including gross margin, discount management, and overall store profitability.

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.