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Store Manager - Full Time - Rideau Centre

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
  • Ottawa

Requirements

  • 3+ years of work experience in retail sales
  • Proven ability to motivate a sales force
  • Must present a positive professional and energetic attitude
  • Must possess a passion for customer service and selling
  • Excellent oral and written communication skills required.
  • Basic math skills are necessary.
  • Computer literacy including MS Office a plus

Responsibilities

  • Acquire strong product knowledge of the entire L'Occitane product line
  • Advise and assist customers with their choices of products for themselves and for gifts
  • Acquire extensive knowledge of L’Occitane skincare product lines
  • Manage, supervise and train staff
  • Provide outstanding customer service
  • Communicate L'Occitane standards and expectations to management team and sales associates
  • Maintain L'Occitane standards and hold staff accountable for providing quality customer service and achieving sales goals
  • Analyze and review sales associates performance
  • Develop coaching logs and refine selling techniques on store wide and individual basis
  • Maintain, train and coach L'Occitane visual and merchandising standards
  • Develop a preferred customer registry for follow-up phone calls, product launches, and exclusive events
  • Develop a skincare customer base
  • Recruit, hire and train Beauty Advisors and future management candidates

We are an international Group of brands that create beauty experiences with respect for people and nature.

Retail & Consumer Goods
Industry
5001-10,000
Employees
1976
Founded Year

Mission & Purpose

The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets including 1,500 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Grown Alchemist. Innovative venture studio, OBRATORI and beauty tech start-up, DUOLAB, are also part of the Group. With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions in order to create a better and healthier planet. The mission statement of the Group is: with empowerment we positively impact people and regenerate nature.