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Store Manager - London, Canary Wharf (Full-time, 40hrs, Permanent Contract)

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  • Job
    Full-time
    Mid & Senior Level
  • London

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Requirements

  • Proven experience in driving sales and profitability in store
  • A passion for driving a culture of exemplary customer service
  • An ability to understand the importance of Pandora’s local and global business strategy, and can translate this in to the delivery of store, regional and division KPIs
  • Experience in using data to identify trends, issues and root causes, and has the ability to take action to deliver when such opportunities are identified
  • Strong communication skills in order to establish and coach a high performing team
  • The ability to be adaptable and flexible to changing business needs
  • A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
  • A well-presented appearance with a taste for desirable products and a passion for retail

Responsibilities

  • Support and motivate the in-store team on a day-to-day basis to achieve the store’s targets by identifying and maximising on opportunities to achieve and surpass KPIs, whilst setting the example in exemplary Pandora customer service
  • Having a strong retail floor presence, educating and influencing the store, as well as ensuring back-of-house activities enable the store’s successful commercial execution
  • You will be trained thoroughly in our hand-crafted luxury product to become a Pandora product expert. With the support from the regional sales manager, you will nurture and develop your team to unlock their full potential and support their succession

FAQs

What is the working schedule for the Store Manager position?

The Store Manager position is a full-time role, requiring 40 hours per week.

What are the salary and bonus structures for this role?

The position offers a highly competitive salary, along with a monthly bonus of 10% if sales targets are achieved, and up to 20% for stretch targets.

What benefits does Pandora offer to employees in this role?

Benefits include a generous employee discount, an annual jewellery uniform allowance, access to an online benefits platform, free health and wellbeing support, and various parties, incentives, and gifts throughout the year.

Is prior retail experience required for this position?

Yes, prior experience with a leading brand and consumer product retailing is preferred, especially for candidates applying from senior supervisory or assistant managerial roles.

What qualities does Pandora look for in a successful Store Manager candidate?

An ideal candidate should have proven experience in driving sales, a passion for customer service, strong communication skills, adaptability, a positive attitude, and a well-presented appearance with a passion for retail.

Are training opportunities provided for the Store Manager?

Yes, thorough training will be provided to become a Pandora product expert, with support from the regional sales manager to nurture and develop the team.

What is the main responsibility of a Store Manager at Pandora?

The Store Manager is responsible for the store’s overall commercial success, managing the team, and ensuring exceptional customer service to create memorable experiences for customers.

How does Pandora recognize its employees?

Pandora has been recognized in the Sunday Times ‘Best Places to Work 2023’ and invests in talent development and progression, reflecting a commitment to employee growth and satisfaction.

What does the recruitment process look like at Pandora?

Pandora's recruitment procedures are designed to be transparent and fair, allowing all candidates an equal opportunity to demonstrate their skills while minimizing biases and discrimination.

Are reasonable adjustments available during the interview process?

Yes, candidates who require reasonable adjustments during their interview(s) are encouraged to inform us as soon as possible.

Retail & Consumer Goods
Industry
501-1000
Employees
1912
Founded Year

Mission & Purpose

Pandora is a global jewellery brand renowned for its high-quality, hand-finished products, including charms, bracelets, rings, necklaces, and earrings. Their ultimate goal is to provide affordable luxury and unique, personal jewellery that allows individuals to express their personal style and commemorate life’s special moments. Pandora aims to inspire women around the world by offering a versatile range of pieces that can be customised and cherished, enhancing everyday life with beauty and elegance.

Culture & Values

  • WE DREAM, are visionary and go beyond the obvious

  • WE DARE to pursue bold ambitions with courage and speed

  • WE CARE deeply about each other, our customers and the planet we all share. Every day we strive to be a fulfilling workplace, where each of us can thrive and contribute, where talents can grow

  • WE DELIVER on our promises to colleagues, customers, partners and stakeholders

Benefits

  • Rewards and recognition

    Day-to-day, on-the-job development is essential for any brand. We pay attention to effort and outside-the-box thinking. We reward initiative with development. Results with responsibility. And drive with freedom.

  • Competitive compensation

    Pandora offers competitive compensation packages and, depending on where in the organisation you work, performance-based bonuses. Pandora has dedicated resources working full time to ensure highly competitive compensation and benefit offerings to our employees.

  • Work life balance

    Pandora works hard to maintain a fulfilling, sustainable work-life balance throughout our organisation. We work hard, but we know that to stay innovative, we need to take breaks from work and invest in our lives beyond the office, store or production space. From paid time off to paid maternity/paternity/adoption leave – each region offers attractive benefits to help our people shine.

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