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Store Manager (m/w/d)

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Munich

AI generated summary

  • You need at least 2 years of leadership in retail, strong customer focus, creativity, problem-solving skills, integrity, and flexible availability, including nights and weekends.
  • You will coach your team for peak performance, uphold customer service standards, manage KPIs for profitability, enhance brand loyalty, maintain visual directives, and share product knowledge.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 2 Jahren Erfahrung in einer Verkaufsumgebung mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohe Ethik, Werte, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams, um eine Top-Leistung zu inspirieren und außergewöhnlichen Kundenservice zu bieten
  • Umsetzung der Standards bei Rekrutierung, Einstellung, Schulung, Kundenservice, visuellem Merchandising und Ladenbetrieb
  • Umsetzung von Plänen zum Einsatz wichtiger Leistungsindikatoren, um die Profitabilität zu maximieren
  • Markenloyalität verstärken, indem das Team befähigt wird, eine natürliche und individuelle Erfahrung für Kunden zu schaffen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung und Geschäftspartnern des Unternehmens agieren
  • Hält ein hohes Niveau der Kundenorientierung aufrecht und leitet durch Vorbildfunktion mit klarer und überzeugender Kommunikation
  • Stellt sicher, dass visuelle Direktiven und Standards beibehalten werden
  • Leidenschaft für die Vermittlung von Produktkenntnis an Mitarbeiter und wie dieses Wissen bei der Kundenerfahrung eingesetzt wird

FAQs

What qualifications are required for the Store Manager position?

Candidates should have proven leadership skills with at least 2 years of experience in a customer-facing sales environment, confidence in delivering exceptional customer experiences, and strong cognitive and mathematical abilities including problem analysis and financial analysis.

Is previous retail management experience necessary?

Yes, at least 2 years of experience in a sales environment with customer contact is required.

What are the primary responsibilities of the Store Manager?

Key responsibilities include coaching and motivating the team, implementing company standards in recruitment and training, maximizing profitability through key performance indicators, and ensuring excellent customer service and visual merchandising.

What type of work environment can I expect?

The role is in a fast-paced omni-channel retail environment, requiring adaptability to changing demands and opportunities.

Are there flexible schedule requirements for this position?

Yes, candidates must have flexible availability, including evenings, weekends, and holiday periods.

How does the Store Manager engage with team members?

The Store Manager coaches and motivates team members to inspire top performance and deliver exceptional customer service through clear and persuasive communication.

Is there an emphasis on customer service in this role?

Yes, maintaining a high level of customer orientation and leading by example is crucial in this position.

Will I be expected to provide product knowledge training to staff?

Yes, the Store Manager is responsible for conveying product knowledge to employees and demonstrating how it enhances the customer experience.

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.