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Store Manager (m/w/d), Alexanderplatz

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Foot Locker

23d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Berlin

AI generated summary

  • You need 2+ years retail leadership, strong customer engagement skills, creativity, analytical capabilities, and high ethical standards. Flexible availability required.
  • You will coach and motivate your team, ensure customer service standards, manage operations, enhance brand loyalty, and maintain visual merchandising while promoting product knowledge.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 2 Jahren Erfahrung in einer Verkaufsumgebung mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohes Niveau bei Ethik, Werten, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams, um eine Top-Leistung zu inspirieren und außergewöhnlichen Kundenservice zu bieten
  • Umsetzung der Standards bei Rekrutierung, Einstellung, Schulung, Kundenservice, visuellem Merchandising und Ladenbetrieb
  • Umsetzung von Plänen zum Einsatz wichtiger Leistungsindikatoren, um die Profitabilität zu maximieren
  • Markenloyalität verstärken, indem das Team befähigt wird, eine natürliche und individuelle Erfahrung für Kunden zu schaffen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung und Geschäftspartnern des Unternehmens agieren
  • Hält ein hohes Niveau der Kundenorientierung aufrecht und leitet durch Vorbildfunktion mit klarer und überzeugender Kommunikation
  • Stellt sicher, dass visuelle Direktiven und Standards beibehalten werden
  • Leidenschaft für die Vermittlung von Produktkenntnis an Mitarbeiter und wie dieses Wissen bei der Kundenerfahrung eingesetzt wird

FAQs

What qualifications are required for the Store Manager position?

The position requires proven leadership skills with at least 2 years of experience in a customer-facing retail environment, strong motivation to achieve exceptional results, creativity in responding to changing demands, and solid cognitive and mathematical skills, among other qualities.

What are the main responsibilities of the Store Manager?

The Store Manager is responsible for coaching and motivating the team, implementing recruitment and training standards, maximizing profitability through performance indicators, enhancing brand loyalty, and maintaining high levels of customer service.

Is previous management experience necessary for this role?

Yes, candidates should have a minimum of 2 years of experience in a sales environment with direct customer contact to ensure effective leadership and support for the team.

Are flexible work hours required for this position?

Yes, flexible availability, including evenings, weekends, and holiday periods, is required for the Store Manager role.

How important is customer service experience for this position?

Exceptional customer service experience is crucial, as the role focuses on delivering a great customer experience and inspiring the team to achieve high customer service standards.

Will the Store Manager receive training?

Yes, the Store Manager will be responsible for training team members, implying that there will be ongoing training and coaching involved in the role.

What type of work environment can the Store Manager expect?

The Store Manager can expect to work in a dynamic omni-channel retail environment, which involves responding to changing opportunities and customer needs.

Is there an emphasis on visual merchandising?

Yes, maintaining visual directives and standards is a key responsibility of the Store Manager to ensure an appealing store presentation.

Does this position require a high ethical standard?

Yes, a high level of ethics, values, integrity, and trust is expected from the Store Manager as part of their leadership role.

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Foot Locker

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.