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Store Manager (m/w/d), Eastgate

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Foot Locker

26d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • Berlin

AI generated summary

  • You need 2+ years in a customer-facing role, strong leadership skills, problem-solving ability, creativity in a fast pace, high ethical standards, and flexible availability.
  • You will coach your team to achieve high performance, ensure excellent customer service, manage recruitment and training, maintain visual standards, and enhance brand loyalty through effective communication.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 2 Jahren Erfahrung in einer Verkaufsumgebung mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohes Niveau bei Ethik, Werten, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams, um eine Top-Leistung zu inspirieren und außergewöhnlichen Kundenservice zu bieten
  • Umsetzung der Standards bei Rekrutierung, Einstellung, Schulung, Kundenservice, visuellem Merchandising und Ladenbetrieb
  • Umsetzung von Plänen zum Einsatz wichtiger Leistungsindikatoren, um die Profitabilität zu maximieren
  • Markenloyalität verstärken, indem das Team befähigt wird, eine natürliche und individuelle Erfahrung für Kunden zu schaffen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung und Geschäftspartnern des Unternehmens agieren
  • Hält ein hohes Niveau der Kundenorientierung aufrecht und leitet durch Vorbildfunktion mit klarer und überzeugender Kommunikation
  • Stellt sicher, dass visuelle Direktiven und Standards beibehalten werden
  • Leidenschaft für die Vermittlung von Produktkenntnis an Mitarbeiter und wie dieses Wissen bei der Kundenerfahrung eingesetzt wird

FAQs

What are the primary responsibilities of a Store Manager at Eastgate?

The primary responsibilities include coaching and motivating the team, implementing company standards in recruitment and training, maximizing profitability through key performance indicators, enhancing brand loyalty, and maintaining high levels of customer orientation.

What qualifications are required for the Store Manager position?

Required qualifications include proven leadership skills with at least 2 years of experience in a customer-facing sales environment, strong motivation for exceptional results, creativity in response to changing environments, strong cognitive and mathematical skills, high ethical standards, and flexible availability.

What is the role of the Store Manager in ensuring customer experience?

The Store Manager is responsible for inspiring and coaching the team to deliver exceptional customer service, ensuring that team members create a natural and personalized experience for customers.

Is prior experience in retail necessary for this position?

Yes, prior retail experience with at least 2 years in a customer contact sales environment is necessary.

How important is visual merchandising in this role?

Visual merchandising is very important, and the Store Manager is responsible for ensuring that visual directives and standards are maintained throughout the store.

What is the expected working schedule for the Store Manager?

The Store Manager is expected to have flexible availability, including evenings, weekends, and holiday periods.

How does the Store Manager support team development?

The Store Manager supports team development through coaching, training, and providing product knowledge to enhance the overall customer experience.

Is there a focus on ethical practices in the Store Manager role?

Yes, maintaining a high level of ethics, values, integrity, and trust is critical for the Store Manager position.

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Foot Locker

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.