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Store Manager (m/w/d), PEP

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Munich

AI generated summary

  • You should have at least 2 years of experience in retail, strong leadership skills, creativity, analytical abilities, high ethics, and flexible availability for evenings and weekends.
  • You will coach and motivate your team, ensure top customer service, manage recruitment and training, uphold visual standards, and enhance brand loyalty through effective customer interactions.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 2 Jahren Erfahrung in einer Verkaufsumgebung mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohes Niveau bei Ethik, Werten, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams, um eine Top-Leistung zu inspirieren und außergewöhnlichen Kundenservice zu bieten
  • Umsetzung der Standards bei Rekrutierung, Einstellung, Schulung, Kundenservice, visuellem Merchandising und Ladenbetrieb
  • Umsetzung von Plänen zum Einsatz wichtiger Leistungsindikatoren, um die Profitabilität zu maximieren
  • Markenloyalität verstärken, indem das Team befähigt wird, eine natürliche und individuelle Erfahrung für Kunden zu schaffen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung und Geschäftspartnern des Unternehmens agieren
  • Hält ein hohes Niveau der Kundenorientierung aufrecht und leitet durch Vorbildfunktion mit klarer und überzeugender Kommunikation
  • Stellt sicher, dass visuelle Direktiven und Standards beibehalten werden
  • Leidenschaft für die Vermittlung von Produktkenntnis an Mitarbeiter und wie dieses Wissen bei der Kundenerfahrung eingesetzt wird

FAQs

What qualifications are required for the Store Manager position?

The Store Manager position requires proven leadership skills with at least 2 years of experience in a customer-facing sales environment, strong problem-solving and analytical abilities, and a high level of ethics, values, integrity, and trust.

What key responsibilities does the Store Manager have?

Key responsibilities include coaching and motivating the team for top performance, implementing recruitment and training standards, maximizing profitability through key performance indicators, and ensuring excellent customer service and a strong brand loyalty.

Is experience in a retail environment necessary for this role?

Yes, at least 2 years of experience in a sales environment with customer contact is necessary for this role.

What are the working hours and schedule expectations for the Store Manager?

The Store Manager position requires flexible availability, including evenings, weekends, and holiday periods.

How does this role contribute to customer experience?

The Store Manager fosters an exceptional customer experience by coaching the team to provide outstanding service and creating a natural and individualized shopping experience for customers.

Will the Store Manager have opportunities for career development?

Yes, the Store Manager is responsible for coaching and developing all team members, which provides plenty of opportunities for personal and professional growth within the company.

Does the Store Manager position require strong communication skills?

Yes, strong communication skills are essential as the Store Manager needs to lead by example, maintain high levels of customer orientation, and effectively communicate with team members and business partners.

What role does visual merchandising play in this position?

The Store Manager ensures that visual directives and standards are maintained, which is crucial for providing a visually appealing shopping environment and enhancing customer experience.

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.