FAQs
What are the main responsibilities of the Store Manager?
The main responsibilities include coaching and motivating the team to inspire top performance, implementing standards for recruitment, training, customer service, visual merchandising, and store operations, maximizing profitability through key performance indicators, and maintaining a high level of customer orientation.
What qualifications are required for this position?
Candidates should have proven leadership skills with at least 2 years of experience in a customer-facing sales environment, confidence in providing an exceptional customer experience, motivation to achieve extraordinary results, creativity in responding to changing demands, strong cognitive and mathematical skills, high ethical standards, and flexible availability.
What is the reporting structure for the Store Manager?
The Store Manager reports directly to the District Manager.
Is experience with sports products important for this role?
Yes, having enthusiasm for interacting with customers and sports products is important for achieving extraordinary results in this role.
Will the Store Manager need to work evenings and weekends?
Yes, the Store Manager should have flexible availability, including evenings, weekends, and holiday periods.
How important is customer service in this position?
Customer service is of utmost importance, as the Store Manager is responsible for ensuring that the team delivers an exceptional customer experience and maintains high levels of customer orientation.
What type of environment does the Store Manager need to be adaptable to?
The Store Manager needs to be adaptable to a rapidly changing omni-channel retail environment, responding creatively to shifting requirements and opportunities.
How does the Store Manager contribute to team development?
The Store Manager contributes to team development by coaching, motivating, and developing all team members to ensure a great customer experience and to implement company strategies effectively.
Is knowledge of product important for the Store Manager?
Yes, having a passion for conveying product knowledge to staff and utilizing that knowledge to enhance customer experience is essential for the Store Manager role.