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Store Manager - Vancouver

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Mejuri

16d ago

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
  • £82K - £95K
  • Vancouver
  • Quick Apply

Requirements

  • Experience in high volume store in retail.
  • Understanding of local market and requirements relevant to new store openings.
  • Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses
  • Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments.
  • Demonstrated understanding of service excellence in a consumer environment.
  • Excellent communication skills.
  • Deep local knowledge and informed of trends in retail, you’re well connected, and you know how to navigate and grow your network to get the introductions you need.
  • Desire to work in a fast paced, entrepreneurial environment –you understand the importance of experimentation and iteration.
  • Bonus: you’ve opened a store from scratch.
  • Bonus: you’ve worked at a start-up or fast growing company

Responsibilities

  • Revenue & Profitability:
  • Responsible for the financial health and profitability of your store, driving revenue and exceeding targets.
  • Responsible for managing store’s spend & seeks opportunities to minimize costs.
  • Review and monitor daily, weekly, monthly business and people results and create strategic plans in partnership with the District Manager to achieve ideal targets.
  • Support store team in setting and achieving KPI goals, by driving a culture of performance, cost awareness and accountability. Develop the required business acumen to analyze results and plan & execute for improvement.
  • Responsible for mitigating risk within store, identifying and resolving all gaps or roadblocks to profitability & protecting our assets including internal & external theft, inventory accuracy & shrink.
  • Form partnership & provide regular feedback to the Visual Merchandising team to ensure all locations have the correct assortment, depth & breadth, designed to drive profitability & sales.
  • People:
  • Ensure that we have the right people in the right positions at the right time and in the right quantities across your store
  • Validate and participate in the sourcing, assessment, and selection of talent to build the infrastructure necessary to sustain and grow our scaling business
  • Validate and participate in the successful integration and onboarding of new talent to our store
  • Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
  • Build healthy relationships with our people and establish a positive and engaging work environment.
  • Ensure that store schedules are supported with high quality and accurate inputs and uphold the standards of responsible live-week management
  • Nurture a sustainable talent pipeline by providing store teams access to learning opportunities to prepare them for success in both current, and future, opportunities
  • Validate and uphold the Mejuri compensation philosophy, ensuring that employees are compensated appropriately for their performance
  • Validate that high performing employees are retained and low performing employees are amicably exited.
  • Adhere to and validate our compliance practices and partner with People Operations to resolve escalations as they arise
  • Customer Experience:
  • Lead by example and validate the quality of the in-store customer experience by communicating,training, and upholding expectations on the team on Mejuri’s Steps of Selling.
  • Provide in-store coaching to staff & Assistant Store Manager, working alongside them to demonstrate best practices in hosting, customer service and product knowledge.
  • Lead and validate client strategy to build lasting relationships with existing customers and drive new customer acquisition.
  • Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
  • Brand:
  • Act as an ambassador of Mejuri’s culture and values within and outside the company.
  • Identify opportunities for marketing initiatives to drive new & repeat customers and community engagement at the store level.
  • Partner with Marketing & Store Services teams to host 1 event per quarter at each store location (including Fine Crew & Piercing events).
  • Identify opportunities to build and maintain relationships within local communities to drive brand awareness.
  • Operations:
  • Responsible for providing day-to-day support to store team to ensure all objectives are achieved, operational, brand and product standards are maintained & store teams are set up for success.
  • Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.
  • Partner with Operations teams to hold successful inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
  • Champion best practices and execute the maintenance of all store functions ensuring locations are able to operate seamlessly, on time and achieve the desired objectives & KPIs

Redefining luxury, your way.

Retail & Consumer Goods
Industry
201-500
Employees
2013
Founded Year

Mission & Purpose

At Mejuri, we're redefining luxury. Feeling disconnected from the traditional industry narrative, CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way we purchase jewelry—for ourselves. From that founding moment, we’ve been putting a modern spin on a legacy industry through high-quality craftsmanship, timeless design, meaningful stories and an authentic sense of community. “I founded Mejuri because I saw a jewelry industry that was built for men gifting women and not women celebrating themselves. To me, the truest expression of Mejuri is mutual uplift: all of us supporting each other, and you, our community, feeling empowered to invest in yourself and, in turn, the community around you.” - Noura Sakkijha, CEO OUR VISION A world in which everyone feels inspired to celebrate more than what we're told. To recognize the moments and memories we experience every day that matter most to us.