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Store Manager - West Edmonton Mall

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Edmonton
  • Quick Apply

AI generated summary

  • You have 2-3 years in management, proven leadership, a track record of exceeding sales, strong organization skills, and a passion for customer service and team development.
  • You will lead a high-performing team, drive customer service excellence, manage store operations, exceed sales targets, ensure compliance, and foster relationships with staff and Optometrists.

Requirements

  • 2-3 years experience in management, preferred.
  • You have proven leadership skills and can build strong, committed teams.
  • You have a proven track record of successfully leading high-performing teams to achieve and exceed sales targets.
  • Strong ability to motivate and inspire staff, fostering a positive and customer-centric work environment.
  • Proven ability to increase profitability through effective cost control and revenue generation.
  • Successful execution of marketing campaigns and promotional events to drive foot traffic and increase sales.
  • Proactive in seeking and implementing feedback to continuously improve store operations.
  • Strong organisation and time management skills in a retail environment.
  • Solid analytical and problem solving skills.
  • A quick learner and have a basic understanding of optics.
  • Able to prioritize, multitask and work to strict deadlines.
  • Always brimming with enthusiasm and positive energy.
  • Proactive, driven, passionate and highly motivated leader aiming to better yourself and those around you.
  • You always encourage individuality of your customers and team members.
  • You are a strong team player and have a “unite the business” approach to all given tasks.
  • You use your own initiative with projects and ideas for marketing, efficiency and process improvements.
  • You always focus on your customers and your people.
  • You are flexible and adaptable with your customer’s needs.
  • You embrace individuality by being honest and helping people find their look.
  • You always respect different ideas, opinions and personalities.
  • You manage your time and the time of your team wisely ensuring that you are all able to deliver what our customer needs, when they need it.

Responsibilities

  • Build and lead a high-performing team, focusing on both Optical and leadership skills.
  • Inspire, motivate, and develop team members personally and professionally, embodying Bailey Nelson's core values.
  • Foster a feedback culture and ensure team engagement.
  • Drive strong team performance, providing coaching & motivation to the entire team.
  • Ensure team focus of weekly metrics and goals.
  • Recruit and onboard exceptional team members.
  • Provide coaching, training, and development to all team members.
  • Ensure outstanding customer service and a positive customer experience through consistently modeling the BN customer journey.
  • Lead the team to exceed customer expectations through product knowledge to assist the customer in choosing the right product for their personal needs with confidence.
  • Actively seek out and respond to individual customer feedback, so that they are getting a personalized service.
  • Ensure you and your team foster a great relationship with the Optometrists to ensure a smooth handover and seamless transition between their appointment and shopping for frames.
  • Ensure the majority of your time is spent working on the shop floor to stay connected with customers and staff.
  • Run the store in the most efficient way possible, rostering to the needs of the customer and staying within retail wage budgets.
  • Drive revenue growth and productivity, contributing to the overall success of the business.
  • Exceed sales targets and monitor performance against KPIs.
  • Manage costs, review P&L statements, and enforce health and safety procedures.
  • Ensure there is clear communication and coaching for your team on KPI’s to achieve KPI targets.
  • Possess solid product knowledge, including frames, accessories, contact lenses, and lens types.
  • Coordinate & lead store inventory counts and maintain organized backstock.
  • Follow planograms for proper store merchandising and stay updated on new product launches.
  • Provide product feedback to RM & product team as needed.
  • Ensure team is up to date with all new product information & details as needed.
  • Collaborate with Optometrists on maintaining Contact Lens trials.
  • Run the store successfully, being actively engaged with customers and staff.
  • Cultivate a strong relationship with the Optometrist and the entire store team.
  • Implement the Bailey Nelson core values in all aspects of your role.
  • Approve and manage the team's schedule.
  • Prioritize exceptional customer service and achieve high turnover.
  • Merchandise effectively, exceed KPI goals, and analyze information for improvement.
  • Act proactively to enhance store performance.
  • Collaborate with Optometrist for a strong clinical service.
  • Ensure quality care, adherence to prescription standards, and accuracy in ordering processes.
  • Where applicable, support remote testing operations for customers & online doctor.
  • As needed, partner with your store optician/optical dispenser to ensure all jobs are checked for accuracy, quality, alignment and all team members understand how to use the optical equipment provided in store.
  • Articulate core values, actively develop the team, and conduct regular evaluations.
  • Utilize BN led optical & leadership programs for ongoing training, fostering a feedback culture.
  • Ensure optical skills & knowledge development by completing the Beginner, Intermediate and Advanced optical skills programs.
  • Protect store assets, complete necessary paperwork, and implement controls.
  • Prioritize security and comply with employment law, health & safety of employees and company policies.

FAQs

What are the key responsibilities of a Store Manager at Bailey Nelson?

Key responsibilities include team leadership, ensuring outstanding customer experience, driving financial performance, managing product inventory, overseeing store operations, maintaining clinical and professional standards, training and development of team members, and loss prevention.

What qualifications are required for the Store Manager position?

A minimum of 2-3 years of management experience is preferred, along with proven leadership skills, a track record of achieving sales targets, and the ability to motivate and inspire staff in a customer-centric work environment.

Is prior experience in optics necessary for this role?

While a basic understanding of optics is beneficial, it is not a strict requirement. A quick learner with a keen interest in optic products is welcome to apply.

Will I have to manage the store's financial performance?

Yes, as a Store Manager, you will be responsible for driving revenue growth, managing costs, reviewing P&L statements, and ensuring the store operates within its budget.

How will I be expected to lead the team?

You will be required to build and lead a high-performing team, inspire and motivate team members, provide coaching and training, and foster a culture of feedback and engagement.

Are there opportunities for training and development within the role?

Yes, you will facilitate ongoing training and development, utilizing Bailey Nelson-led optical and leadership programs, and conducting regular evaluations for team growth.

How important is customer service in this role?

Outstanding customer service is of utmost importance. You will lead the team to exceed customer expectations and ensure a positive experience throughout the customer journey.

Will I work directly with Optometrists?

Yes, cultivating a strong relationship with the store's Optometrist is essential for ensuring quality clinical service and effective handover of customers.

What makes this role at Bailey Nelson unique?

This role offers the unique opportunity to run your own business within the Bailey Nelson brand, focusing on team leadership, customer experience, and financial success while embodying the company's core values.

How do I apply for the Store Manager position?

To apply for the position, you can send in your resume as instructed in the job posting.

Australian eyewear company from Bondi Beach, NSW. Now with over 100 stores across Australia, New Zealand and Canada

Retail & Consumer Goods
Industry
501-1000
Employees
2012
Founded Year

Mission & Purpose

Bailey Nelson is a company that designs, manufactures, and retails stylish and affordable eyewear, including glasses and sunglasses. Their ultimate mission is to change the way people see the world by making high-quality, fashionable eyewear accessible to everyone. Bailey Nelson's purpose is to combine exceptional craftsmanship with modern design, providing customers with a personalised and enjoyable shopping experience, both in-store and online, while fostering a sense of confidence and individuality through their products.