Logo of Huzzle

Home

Matches

Explore

Manage

Store Manager - Yousta

image

Reliance Retail

27d ago

  • Job
    Full-time
    Senior Level
  • Ludhiana

AI generated summary

  • You should have experience in retail operations and sales, strong team-building and communication skills, proficiency in numbers, and the ability to analyze and present data effectively.
  • You will manage store performance, drive sales, optimize inventory, ensure SOP adherence, mentor staff, conduct training, control costs, and enhance employee happiness.

Requirements

  • Retail Operations
  • Retail Sales
  • Store Operations
  • Store Management
  • Fashion Retail
  • Team building
  • Merchandising
  • planogram
  • Ability to work under pressure
  • Number proficiency
  • Customer Centricity
  • Good communication skills
  • Analytical & Presentation Skills

Responsibilities

  • Accountable for store Topline, people management, supply change management, maintain the breakeven of store, periodic audit of store excellences, responsible for employee happiness, adherence of store SOP, control bottom line of business and store look and feel with support of VM.
  • Drive the business tagging the potential customers.
  • Increase store sales and forecast the upcoming store opportunity.
  • To drive the profitability of the store.
  • Maintain the Store SLA.
  • To achieve the store target and focus in gross margin of categories.
  • To control the shrinkage and periodic audit.
  • To maintain the breakeven business and also focus in bottom line of store.
  • To control the OPEX cost of store.
  • To optimize age of inventory and ensure stock turns.
  • To maintain a competition mapping matrix and communicate timely feedback w.r.t product, price and promotions.
  • To implement marketing plans for the store and drive sales promotion and events for the store.
  • Control Attrition.
  • Product knowledge, brand differentiation.
  • Recognize and develop talent.
  • Optimize manpower resource for category.
  • Functional and behavioral training.
  • Mentor sales assistance through training and career planning.
  • Update category and store associates on latest development in new product/brands and presentation/selling technique.
  • Ensure timely review and feedback takes place for all store employees.
  • Monitor sales figure/ inventory planning.
  • Adhere to Mock shop guidelines.
  • 100% SOP Implementation and Adherence by team.
  • Ensure Negative Inventory Control.
  • Statutory Compliance.
  • To ensure adherence of store SOP.
  • Conduct Store SOP training frequently.
  • Maintain Store Ranking.
  • Optimize the profitability with increase in the store sales by engaging with potential customers, also forecast the upcoming store opportunities and maintain the store SLA.
  • Keep focus on the gross margin of categories and control the OPEX cost of the store.
  • Work on recognizing and developing talent in order to retain the employees.
  • Ensure timely review and feedback takes place for all store employees.
  • Oversee that the SOPs are timely implemented and neatly adhered by the team.
  • Mentor sales assistance through training and career planning.
  • Work closely with the team and conduct SOP training frequently.

FAQs

What is the primary purpose of the Store Manager role at Yousta?

The primary purpose of the Store Manager role is to be accountable for the store's topline sales, people management, supply chain management, maintaining the store's breakeven, conducting periodic audits, ensuring employee happiness, adhering to store SOPs, and controlling the bottom line of the business while ensuring the store looks and feels appealing with the support of Visual Merchandising (VM).

What key activities does a Store Manager need to focus on?

A Store Manager needs to focus on strategy and planning to drive business, project management and financial planning, people management, implementing policies, processes, and procedures, and ensuring excellent customer service.

What are some of the expected outcomes and KPIs for the Store Manager?

Expected outcomes and KPIs include achieving RAG as per the AOP, growth in EBITDA, increasing the NPS of the store, enhancing team knowledge to contribute to the topline, maintaining store SOP excellence, and establishing brand positioning.

What skills are essential for the Store Manager role?

Essential skills for the Store Manager role include expertise in retail operations, retail sales, store operations, merchandising, team building, and planogram management, as well as the ability to work under pressure, number proficiency, and customer-centricity.

How does the Store Manager support employee development?

The Store Manager supports employee development by recognizing and developing talent, optimizing manpower resources, providing functional and behavioral training, mentoring sales assistants, and ensuring timely reviews and feedback for all store employees.

What does the role involve regarding inventory and financial management?

The role involves controlling shrinkage, conducting periodic audits, maintaining breakeven business, focusing on the bottom line, controlling the OPEX cost of the store, optimizing inventory age, and ensuring stock turns.

How is customer satisfaction measured for the Store Manager?

Customer satisfaction is measured through the store's Net Promoter Score (NPS) and a focus on monitoring sales figures and adhering to inventory planning guidelines.

What types of training does the Store Manager conduct?

The Store Manager conducts training focused on store SOPs, product knowledge, brand differentiation, and presentation/selling techniques to ensure the team stays informed about new products and maintains adherence to store standards.

What is expected regarding store operations and compliance?

The Store Manager is expected to monitor sales figures and ensure adherence to store SOPs, conduct frequent SOP training, maintain negative inventory control, and ensure statutory compliance within store operations.

How does the Store Manager contribute to the store's profitability?

The Store Manager contributes to profitability by optimizing sales through customer engagement, maintaining control over operating expenses, focusing on categories' gross margins, and implementing effective marketing plans to drive sales promotions and events.

image

Reliance Retail

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.