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Store & Spa Manager

  • Job
    Senior Level
  • Hospitality & Retail
  • Cardiff
  • 5d left

AI generated summary

  • You need exceptional customer service, strong management skills, teamwork mentality, and effective communication to be our Store & Spa Manager at LUSH MENA.
  • You will lead a customer-centric team, manage finances, maintain the store & spa, innovate, network with the community, and develop yourself as a manager in a retail & spa environment.


  • Skills, Knowledge and Expertise:
  • Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service. Our stores are an oasis of kindness, where we aim to deliver memorable experiences that make our customers day. A Store Manager is at the helm of this, and should be motivated by this.
  • Management Skills: Able to navigate difficult conversations, set and manage expectations and support your management team. A Store & spa Manager must balance the needs of the business, along with ensuring the team's morale is maintained and motivated.
  • Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team.
  • Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers and surrounding stores.


  • Recruit a team of people passionate about customer experience and putting their customers at the heart of everything they do.
  • Develop a customer centric team through training, consistent feedback and seeing you lead by example.
  • Leading a management team to help you achieve the store's top-box goals
  • Delegating to your management team in order to achieve the needs of the customer store and the spa.
  • Out-of-the-box thinking to achieve success whilst innovating and collaborating with your team.
  • Managing the finances of your store and spa, from setting an annual budget to driving sales and effectively controlling staffing levels and stock with customers in mind.
  • Maintaining a beautiful store and spa with effective merchandising, high standards of cleanliness and strong stock management that enhance the customers' experience in your store.
  • Networking with your local community to enhance your customer's experience when they come into your store.
  • Developing yourself as a manager by utilising training budgets, travelling to work with other stores, and working closely with your colleagues around the business.
  • Creating and facilitating a shopping experience that encourages your team to consistently make their customers day


What are the contract hours for the Store & Spa Manager position?

The contract hours for the Store & Spa Manager position are 32-40 hours.

What is the start date for the Store & Spa Manager position?

The start date for the Store & Spa Manager position is August 2024.

What benefits are offered for the Store & Spa Manager position?

Benefits for the Store & Spa Manager position include holiday allowance, 50% discount on Lush products and spa treatments, discretionary and profit-based bonus, pension scheme, paid day off for your birthday, cycle to work scheme, discounted rail and bus season tickets, employee assistance programme, 6 months’ full pay for parental leave (primary caregiver), financial childcare support on return to work, and flexible working.

We're creating a cosmetics revolution to save the planet.

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Mission & Purpose

We believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We believe in buying ingredients only from companies that do not commission tests on animals and in testing our products on humans. We invent our own products and fragrances. We make them fresh by hand using little or no preservative or packaging, using only vegetarian ingredients, and tell you when they were made. We believe in happy people making happy soap, putting our faces on our products and making our mums proud. We believe in long candlelit baths, sharing showers, massage, filling the world with perfume and in the right to make mistakes, lose everything and start again. We believe our products are good value, that we should make a profit and that the customer is always right.