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Dunelm

6d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Derby

AI generated summary

  • You must be flexible with hours, including evenings and weekends, be confident, sociable, and eager to support your team while enhancing customer experiences.
  • You will serve customers at the tills, assist on the shop floor, host orders, manage stock and deliveries, and ensure a tidy and welcoming store environment. Heavy lifting is involved.

Requirements

  • You will need to be fully flexible over the course of the week.
  • The hours will be spread across the week but will include at least one evening and a Saturday or Sunday shift.
  • Our colleagues work together to support and encourage each other in order to help create a fantastic work environment that feels like home.
  • We'd love you to be confident and feel empowered in your role whilst having a sociable nature and excited at the prospect of working in an ever-growing retail environment to provide memorable customer experiences.
  • You will love helping your colleagues across the store and always contribute to your team by reporting successfully to your team leaders and store management team regularly.

Responsibilities

  • The role involves being trained in all aspects of customer facing store life:
  • Tills – Serving customers with purchases or returns and taking care to check that all items are complete and that fragile items are packed securely so they get to their new homes safely.
  • Shop floor – Assisting our customers to find the products they are looking for and providing an excellent memorable service to create and maintain, customer loyalty and a genuine love for our products and people.
  • Hosting – If a customer can’t find what they’re looking for on our shelves, you will use our successful iPad systems to order products to be delivered to the customers homes. You will be trained to provide a fantastic Made To Measure service creating orders of bespoke curtain and blinds to our customers specifications. You will be styling our departments such as the super popular bedding displays to inspire and allow our customers the chance to feel fabrics and ensure they take the perfect items home.
  • Stock and Delivery – A physical role with some heavy lifting involved. This is not solely warehouse based and is a customer facing role. You will be focusing on merchandising, updating price changes, recovering the stores after a busy day making it lovely and tidy, taking in deliveries, checking stock control, ordering and carrying out shop-floor replenishment whilst always remembering our customers’ needs along the way.

FAQs

What is the pay range for the Sales Assistant position?

The pay for the Sales Assistant position ranges from £6.72 to £11.44 per hour.

How many hours per week is the Sales Assistant expected to work?

The Sales Assistant position requires a minimum of 30 hours per week.

Is there flexibility in the working hours?

Yes, you will need to be fully flexible over the course of the week, including at least one evening and a Saturday or Sunday shift.

What responsibilities will I have as a Sales Assistant?

Responsibilities include serving customers at the tills, assisting customers on the shop floor, hosting with product orders, and managing stock and delivery.

Is there a specific age requirement for the position?

Yes, applicants aged 16-17 will receive £6.72 - £7.10 per hour, while those aged 18 and over will earn £11.44 - £11.55 per hour.

Does the company promote diversity and inclusion?

Yes, Dunelm is committed to becoming a fully inclusive business and welcomes applications from all candidates regardless of various backgrounds.

What qualities are you looking for in a candidate?

We look for candidates who are confident, sociable, and excited to create memorable customer experiences, as well as those who support and encourage their colleagues.

Will I need to lift heavy items as part of my duties?

Yes, the role involves some heavy lifting as part of stock and delivery management.

What training will I receive?

You will be trained in all aspects of customer-facing store life, including handling tills, assisting customers, and managing stock.

Can I apply if I have no previous retail experience?

Yes, we welcome applications from candidates at all experience levels, as long as you share our values and are eager to learn.

Dunelm

The Home of Homes

Retail & Consumer Goods
Industry
10,001+
Employees
1979
Founded Year

Mission & Purpose

Dunelm is a well-known UK-based homeware retailer that offers a wide range of products for home improvement and decoration. They specialise in selling items such as furniture, bedding, curtains, rugs, lighting, and kitchenware. Their ultimate mission is to make homes beautiful and comfortable by providing high-quality, stylish, and affordable homeware products to customers. Dunelm's purpose is to help people create a living space they love, by offering a diverse selection of home essentials and accessories that cater to different tastes and lifestyles. They aim to be the go-to destination for individuals looking to enhance their living spaces with top-notch products and excellent customer service.

Culture & Values

  • Stronger together

    We value connection, inclusion, team work and clear communication, engaging everyone in our purpose, helping people feel at home and creating a sense of belonging.

  • Keep listening and learning

    We know that being curious and having a growth mindset is key to our continual learning and that being self-aware and adaptable means we can to be our best selves more of the time and achieve things we never thought possible.

  • Long term thinking

    We are committed to putting our customers first, thinking big, making decisions and innovating in ways that are guided by our purpose, making a difference to the lives of our colleagues and customers.

  • Act like owners

    We enjoy the opportunity to take responsibility, be challenging and resourceful and make the right things happen in the right way.