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Strategic Operations Manager, Global Marketplace - Grocery & Retail

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Uber

1mo ago

  • Job
    Full-time
    Junior Level
  • Data
    Business, Operations & Strategy
  • New York

AI generated summary

  • You should have 2+ years in Ops or Analytics, a Bachelor's in a relevant field, strong analytical skills, proficiency in Python, and experience in fast-paced environments.
  • You will analyze marketplace products, monitor performance metrics, implement data-driven improvements, and collaborate cross-functionally to ensure operational excellence and global scalability.

Requirements

  • Experience: 2+ years in Operations, Product Management, Analytics or similar experience
  • Strong analytical skills: demonstrated experience in using data and analytics tools (e.g., Google Analytics, SQL, Excel) to derive actionable insights
  • Education: Bachelor's degree in Business, Engineering, Computer Science, or a related field
  • Experience in fast-paced, high-growth environments is a plus
  • Problem solving: a strategic thinker who can identify and solve complex problems with data-backed solutions
  • Proficency in Python

Responsibilities

  • Product Champion: Be the subject matter expert in marketplace products to identify improvement opportunities and detect operational deficiencies. Ensure that the product performance is aligned with business objectives, assessing tradeoffs and risks with sound data and long term thinking.
  • Marketplace performance metrics: implement processes, dashboards and data insights to measure and monitor product performance and business impact. Create mechanisms to quickly detect performance issues and enable fast actioning like alert systems.
  • Cross-functional collaboration: work closely with Product, Engineering, Data Science and Product Operations teams, and be the SME in the Global Operations team. Collaborate with other Marketplace experts in regional teams, supporting and driving the changes needed to align expectations and solve for local nuances while striving to keep global scalability.

FAQs

What is the primary focus of the Strategic Operations Manager role?

The primary focus is to optimize the Global Marketplace for the Groceries and Retail business, ensuring efficient operations while delivering exceptional experiences for Uber customers, couriers, and merchants.

What qualifications are required for this position?

The basic qualifications include 2+ years of experience in Operations, Product Management, Analytics, or a similar field, strong analytical skills with proficiency in data analytics tools (e.g., Google Analytics, SQL, Excel), and a Bachelor's degree in Business, Engineering, Computer Science, or a related field.

Is prior experience in fast-paced environments preferred?

Yes, experience in fast-paced, high-growth environments is preferred for this role.

What type of analytical skills should candidates possess?

Candidates should have demonstrated experience in using data and analytics tools to derive actionable insights and solve complex problems with data-backed solutions.

What is the salary range for this position?

The base salary range for this role is USD$106,000 per year to USD$118,000 per year for New York, NY and San Francisco, CA-based roles.

Are there any additional compensation or benefits included?

Yes, for all US locations, you are eligible to participate in Uber's bonus program, may be offered an equity award and other types of compensation, and are also eligible for various benefits.

What type of collaboration will be expected in this role?

The role will require cross-functional collaboration with Product, Engineering, Data Science, and Product Operations teams, as well as collaborating with regional Marketplace experts to align expectations and solve for local nuances.

What tools and programming languages are preferred for this position?

Proficiency in Python is preferred, in addition to familiarity with data analytics tools like Google Analytics, SQL, and Excel.

Is this role open to remote applicants?

Yes, the role supports remote work but operates in a hybrid format.

What is the primary role of the Strategic Operations Manager regarding marketplace products?

The Strategic Operations Manager will be the subject matter expert in marketplace products, identifying improvement opportunities and operational deficiencies while ensuring product performance aligns with business objectives.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness