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Strategic Operations Manager, Uber Eats

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Uber

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Data
    Business, Operations & Strategy
  • New York

AI generated summary

  • You need 2-4 years in consulting, banking, or analytics, a Bachelor's degree, Excel/SQL skills, strong problem-solving, communication, and collaboration abilities, and sharp business judgment.
  • You will identify performance improvement opportunities, manage projects, analyze data for insights, advise leadership, guide product development, and collaborate cross-functionally.

Requirements

  • 1. 1.5+ years' of professional work experience in a related field (consulting, investment banking, technology, operations, strategy, or analytics)
  • 2. Bachelor's degree
  • 3. 2-4 years of professional work experience in a related field, such as consulting, investment banking, strategy, operations, or analytics
  • 4. Strong Excel/Google Sheets or SQL proficiency
  • 5. Ability to thrive in a fast-paced and ambiguous environment
  • 6. Experience problem-solving and proposing unique solutions to complex issues
  • 7. Strong experience building and executing complex processes
  • 8. Strong communication and presentation skills, including experience presenting data & insights to a sophisticated audience
  • 9. Experience with quantitative data analysis to provide deep measurable insights
  • 10. Strong collaboration and stakeholder management skills - building deep, trust-based relationships with teams and cross-functional partners
  • 11. Strong business judgment and critical thinking skills with the ability to use data to develop strategies and make decisions quickly

Responsibilities

  • Proactively identify opportunities for performance improvement in your area of ownership, ranging from growing supply and demand, segmenting our customer base, improving our merchant experience, or one of our many delivery priorities
  • Identify, scope, and recommend a solution, then take ownership for delivering on the project and the outcomes, as well as keeping leadership informed of progress
  • Take accountability for project outcomes, ensure delivery on critical project metrics, and keep others informed of progress
  • Analyze sophisticated data, build models, and aggregate insights to drive key business decisions and policies
  • Advise senior leadership on long-term strategy and decision making by defining critical metrics, developing dashboards, and providing strategic insights
  • Work with Product teams to guide the development of our solutions based on business and customer needs. Project manage cross-functional work streams for key Product roll-outs across the US and Canada. Set and measure key performance indicators for roll-outs you oversee
  • Collaborate and work cross-functionally with other Operations teams as well as with Product, Data Science, Sales, Marketing, Finance, and Customer Support to ensure insights inform broader critical initiatives

FAQs

What does the Strategic Operations Manager role at Uber Eats involve?

The role involves designing and building creative solutions for complex problems, optimizing delivery operations, and driving alignment across various teams including Product, Engineering, and Customer Support.

What qualifications are preferred for this position?

Preferred qualifications include 2-4 years of professional experience in related fields such as consulting, investment banking, strategy, operations, or analytics, along with strong Excel/Google Sheets or SQL proficiency.

What are the key responsibilities of this role?

Key responsibilities include identifying performance improvement opportunities, managing projects, analyzing data, advising senior leadership on strategy, collaborating cross-functionally, and guiding product development.

What type of experience is required for the Strategic Operations Manager position?

A minimum of 1.5 years of professional work experience in a related field is required, with a strong preference for candidates who have 2-4 years of experience.

Is experience with data analysis necessary for this role?

Yes, experience with quantitative data analysis to provide measurable insights is essential for making informed business decisions.

What skills are important for the Strategic Operations Manager?

Important skills include strong communication and presentation abilities, problem-solving, collaboration, stakeholder management, business judgment, and critical thinking.

What is the salary range for this role based in New York, NY?

The base salary range for this role is USD $106,000 per year to USD $118,000 per year.

Are there additional compensation or benefits offered?

Yes, employees will be eligible for Uber’s bonus program, possible equity awards, and various benefits.

What departments will the Strategic Operations Manager collaborate with?

The role will involve collaboration with Product, Territory Operations, Finance, Marketing, Tech, and Customer Support teams.

Will the selected candidate be responsible for project outcomes?

Yes, the candidate will take accountability for project outcomes and ensure delivery on critical project metrics.

Does this role involve presenting to senior leadership?

Yes, the role involves advising senior leadership and presenting data and insights to a sophisticated audience.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness