Student Accounts Advisor

Hult International Business School

Apr 15

Applications are closed

Job
Full-time
Entry Level
Consulting
San Francisco

Requirements

High School or GED required
Minimum 2 years customer service/office clerical experience.
Ability to demonstrate exceptional customer service
Must demonstrate excellent organizational abilities and written communication skills.
Candidate must have the ability to communicate effectively, patiently, and sensitively over the phone, in person, and by e-mail.
Qualified applicants must be able to retain and relay accurate information.
Must have experience with Microsoft Office applications.
Ability to multi-task is essential.

Responsibilities

Responds to student inquiries regarding financial aid, tuition billing, and refunds via telephone, email, and/or in person while maintaining federal, state and intuitional policies in a consistent and understandable manner.
Assists students with the completion of required financial aid forms and electronic processes such as the Free Application for Student Financial Aid (FAFSA), master promissory notes, entrance loan counseling and other electronic forms.
Reviews collected documents for completeness and accuracy, thus ensuring timely awarding of Financial Aid for students.
Assists students submit payment for tuition and fees and payment plans.
Performs student account audits to ensure that all tuition and fees have been billed according to the student’s academic record and tuition and fee rates.
Assists in outgoing call campaigns, deadlines reminders, and other notifications as necessary.
Assists with Pre-Collection efforts on student’s accounts.
Assists with refund check projects.
Explains and enforces all policies that impact student accounts.
Documents pertinent information or discussions with students in a timely fashion.
Communicates and works with other student services offices to timely and effectively resolve student inquires.
Participates in orientation events as requested.
Performs special projects as assigned by the Director of Student Accounts and Director of Financial Aid.
Treats fellow employees, students, and the institution’s guests with civility, and in harmony with Hult’s student centered approach to education.

Hult International Business School

For Those Made to Do.

Education

Industry

1001-5000

Employees

2003

Founded Year

Mission & Purpose

Hult is the business school for those made to do. We believe that theory is good, but practice is better. Hult strives to create a better future for all by inspiring and challenging everyone in our community to make an impact that matters. With a program offering from undergraduate through to doctorate level and a global campus network that spans six cities across three continents, Hult has pioneered learning-by-doing since its foundation. Home to a multicultural community of forward-thinking business talent and top-ranked by the Financial Times, the Economist, Forbes, and Bloomberg Businessweek, Hult gives students the knowledge and skills to become thriving business leaders and entrepreneurs. Founded by one of Europe's most successful entrepreneurs, Bertil Hult, we believe in the universal truth that to master a skill-from riding a bike to leading a team-it must be practiced. This belief is the guiding force behind every program we provide, every course we create, every class we run. Through immersive, challenge-centered learning, Hult provides an educational experience that transforms the lives and careers of our students. Here, they gain the confidence to be themselves, the caring approach that the world needs, and the inspiration to lead others to do the same. Here, you’ll study undergraduate and postgraduate programs across a network of global campuses. Hult’s student body is truly diverse: you’ll find yourself among peers representing 140+ nationalities, speaking 150+ languages, and bringing infinite stories to the classroom. You’ll find yourself at home in a place where everybody is different, united by a drive to do more by doing business. We’re here to ensure you make your mark on the future. We are Hult, and we look forward to meeting you soon.