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Student Engagement Advisor

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King's College London

22d ago

Applications are closed

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Education & Teaching
  • London

Requirements

  • Qualification or experience in a relevant area such as events organisation, communication, marketing or customer service
  • Strong working knowledge of MS tools such as Outlook, Excel, Word
  • Ability to respond to questions and enquiries where the answer may not be immediately clear
  • Highly driven and organised, with the ability to handle both proactive and reactive workloads
  • High attention-to-detail particularly using digital systems and in communication to various audiences
  • Effective communicator and able to build relationships, able to articulate complex information to a diverse body of students from different cultures and backgrounds
  • Ability to work both autonomously and collaboratively as a team
  • Prior experience working with postgraduate students
  • Experience of working with virtual learning environments (VLEs) and online events platforms

Responsibilities

  • The Engagement team will oversee all proactive communication to online distance learners from King’s Digital, ensuring timely, tailored and relevant student engagement.
  • The Student Engagement Advisor will, with the guidance of the Student Engagement Manager, support the curation and delivery of a programme of events, community building and communication and engagement initiatives.
  • This will include organising online and in-person events, drafting communication, analysing and acting upon student feedback, and working closely with the broader Student Support and King’s Digital team.
  • Additionally, the role will involve considerable collaboration with other teams and stakeholders to ensure an excellent student experience, from welcome to graduation.

FAQs

What is the primary mission of the Student Engagement team?

The primary mission of the Student Engagement team is to build online distance learners’ sense of belonging and community at King’s, which leads to a positive student experience and academic success.

What qualifications or experience are needed for this role?

To be successful in this role, candidates should have a qualification or experience in a relevant area such as events organization, communication, marketing, or customer service.

Is this position full-time or part-time?

This is a full-time position requiring 35 hours of work per week.

When will interviews for this position be held?

Interviews are scheduled to be held on Thursday, 24th April 2025.

What kind of communication skills are required for this role?

Candidates need to be effective communicators who can build relationships and articulate complex information to a diverse body of students from different cultures and backgrounds.

Is there a specific software proficiency required for this position?

Yes, candidates should have a strong working knowledge of MS tools such as Outlook, Excel, and Word.

Are there opportunities for professional development and training?

Yes, the position offers various training and development opportunities, along with a supportive culture that prioritizes wellbeing.

What is the application process for this job?

Applicants are required to submit a CV and a supporting statement detailing how they meet the essential criteria listed in the job advert.

Is prior experience with postgraduate students required?

No, prior experience working with postgraduate students is desirable but not essential.

Will candidates who need visa sponsorship be considered for this role?

No, we are not able to offer sponsorship for candidates who do not currently possess the right to work in the UK.

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King's College London

Education
Industry
5001-10,000
Employees

Mission & Purpose

King’s College London is amongst the top 40 universities in the world and top 10 in Europe (THE World University Rankings 2024), and one of England’s oldest and most prestigious universities.  With an outstanding reputation for world-class teaching and cutting-edge research, King’s maintained its sixth position for ‘research power’ in the UK (2021 Research Excellence Framework).   King's has more than 33,000 students (including more than 12,800 postgraduates) from some 150 countries worldwide, and 8,500 staff. For nearly 200 years, King’s students and staff have used their knowledge and insight to make a positive impact on people, society and the planet. Focused on delivering positive change at home in London, across the UK and around the world, King’s is building on its history of addressing the world’s most urgent challenges head on to accelerate progress, make discoveries and pioneer innovation. Visit the website to find out more about Vision 2029, which sets out bold ambitions for the future of King’s as we look towards our 200th anniversary.