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Student Experience Manager

  • Job
    Full-time
    Senior (5-8 years) - Expert / Leadership (9+ years)
  • Business, Operations & Strategy
  • Toronto
  • Quick Apply

AI generated summary

  • You need a Bachelor's degree, 6-10 years of customer-facing experience, hiring and coaching skills, project management ability, high integrity and work ethic, attention to detail, public speaking experience, startup background, and a passion for tech.
  • You will lead program execution, alumni relations, and partner development for BrainStation to enhance student experience and grow the community.

Requirements

  • Bachelor’s degree
  • 6-10 years experience in a customer or client facing role
  • Experience in hiring, coaching and managing people
  • Ability to lead projects on time and within budget
  • A proven work ethic with utmost integrity and desire to excel and succeed
  • Strong attention to detail
  • Public speaking experience
  • Startup experience is an asset; ability to thrive in a dynamic, high-growth business environment
  • A passion for all things tech and digital

Responsibilities

  • Work with a local and global team to develop and execute the best experience for BrainStation students and alumni
  • Oversee programming setup and preparation to ensure a smooth execution by team members
  • Lead BrainStation onboarding, programming debriefs and reviewing student feedback
  • Build and develop relationships with hiring partners and companies to support BrainStation’s graduates
  • Work closely with our global Experience team to develop and implement strategies to grow our network of hiring partners
  • Develop and maintain alumni relations to build BrainStation’s community
  • Oversee BrainStation alumni outcomes tracking, ensuring consistency and quality of data collection
  • Identify opportunities to improve program delivery and efficiencies
  • Support the leadership team by providing relevant analyses, insights, and recommending improvements
  • Participate in the local tech community and build the BrainStation brand

FAQs

What are the main responsibilities of the Student Experience Manager role?

The Student Experience Manager is responsible for supporting the delivery of exceptional learning experiences to BrainStation's customers. This includes supporting students and alumni as they progress through their professional development journey, as well as building industry partnerships with hiring partners, instructors, and guest speakers.

What skills and qualifications are required for this role?

The ideal candidate for the Student Experience Manager role will have experience leading a team in a fast-paced and growing market. They should possess strong communication and interpersonal skills, as well as the ability to build and maintain relationships with various stakeholders. A background in education, customer service, or a related field is also beneficial.

How does the Student Experience Manager contribute to BrainStation's overall mission and goals?

The Student Experience Manager plays a key role in ensuring that BrainStation's customers have a positive learning experience and are supported throughout their professional development journey. By building relationships with industry partners and instructors, the Student Experience Manager helps to create opportunities for students to succeed in their chosen field.

What opportunities for growth and development are available to someone in the Student Experience Manager role?

As BrainStation continues to expand and grow, there will be opportunities for the Student Experience Manager to take on additional responsibilities and leadership roles within the Experience department. They may also have the chance to contribute to company-wide initiatives and projects that support BrainStation's overall mission and goals.

BrainStation is the global leader in digital skills training and workforce transformation.

Education
Industry
201-500
Employees
2012
Founded Year

Mission & Purpose

BrainStation is a tech-focused education company that offers a wide range of learning experiences and training programs in areas such as data science, design, development, marketing, and product management. They provide both in-person and online courses, workshops, and bootcamps to help individuals and businesses stay ahead in the rapidly evolving tech and digital landscape. BrainStation's ultimate mission is to empower individuals and organisations with the skills and knowledge they need to thrive in the digital age. Their purpose lies in bridging the skills gap by offering practical and hands-on training that aligns with industry trends and demands. By delivering high-quality education and fostering a community of learners and industry experts, BrainStation aims to equip professionals with the tools to drive innovation, advance their careers, and contribute to the growth and transformation of the tech and digital sectors.

Culture & Values

  • Excellence + Innovation

    These are core values that influence everything we do – from the learning experiences we deliver to culture and workspaces.

  • Learning + Education

    Team members are encouraged to improve their skills through continued learning, including access to BrainStation courses.

  • Leadership + Development

    We are committed to developing our team members into thought leaders through mentorship and direct engagement.

  • Communities + Families

    Through fundraising, benefits, and outreach programs, we support our team members, their families, and their communities.

Benefits

  • Excellent Vacation Policy

  • Flexible Working Hours

  • Access to Learning Opportunities

  • Parental Leave Program

  • Retirement Planning

  • Health Benefits

  • Technology Budget

  • Socials, Outings + Retreats

  • Stocked Kitchens + Lounges

  • Mentorship + Development

  • Work From Home Flexibility

  • Sports Teams + Clubs

  • Service Recognition Programs

  • Annual Travel Budget

  • Team Meals