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Student Experience Specialist

  • Job
    Full-time
    Senior (5-8 years)
  • Business, Operations & Strategy
    People, HR & Administration
  • Miami
  • Quick Apply

AI generated summary

  • You: Bachelor's degree, 5+ years customer-facing experience, excellent communication skills, tech industry knowledge, CRM familiarity, attention to detail, dedication to customer service, willingness to assist in various areas.
  • You will be the main contact for student questions, track program success, onboard students, collaborate with industry professionals, improve student experience, coordinate logistics, stay informed on tech trends, and build the BrainStation brand.

Requirements

  • Bachelor’s degree or equivalent experience
  • 5+ years experience in a customer or client-facing role, preferably in business development, recruitment, or growth marketing
  • Professional verbal and written communication skills; comfortable with cold outreach and building prospect lists
  • Demonstrable knowledge of pathways leading to specific career outcomes in a broad spectrum of areas within the technology industry is a strong asset
  • Familiarity with CRM and Sales tools is an asset
  • Strong attention to detail
  • A dedication to providing excellent customer service
  • Willingness to help out where needed in all facets of the organization

Responsibilities

  • Primary point of contact for student and educator inquiries
  • Work with the Experience lead to execute the best student experience for BrainStation students, alumni and educators
  • Track and report student data and feedback to measure program success and alumni outcomes
  • Oversee student onboarding and course preparation to ensure a smooth handoff to Educators for course delivery
  • Resource industry professionals as educators, guest speakers and mentors for BrainStation bootcamps and courses
  • Work closely with our global Experience Team to develop and implement strategies to grow our network of industry connections
  • Identify opportunities to improve the student experience and course delivery process with a continuous improvement mindset
  • Coordinate logistics with campus operations team to ensure the best student experience both in-person and online
  • Stay up-to-date on industry trends to position yourself as a subject matter expert in tech
  • Participate in the tech community and build the BrainStation brand

FAQs

What is the primary responsibility of a Student Experience Specialist?

The primary responsibility of a Student Experience Specialist is to deliver an exceptional, seamless experience for our students as they progress through their digital skills training journey at BrainStation.

Who will the Student Experience Specialist interact with on a daily basis?

The Student Experience Specialist will interact with students and educators on a daily basis to provide customer service and support throughout their BrainStation experience.

Why is customer service and support important in this role?

Customer service and support are important in the role of a Student Experience Specialist to ensure that students have a positive experience and receive the assistance they need as they navigate their professional development journey.

BrainStation is the global leader in digital skills training and workforce transformation.

Education
Industry
201-500
Employees
2012
Founded Year

Mission & Purpose

BrainStation is a tech-focused education company that offers a wide range of learning experiences and training programs in areas such as data science, design, development, marketing, and product management. They provide both in-person and online courses, workshops, and bootcamps to help individuals and businesses stay ahead in the rapidly evolving tech and digital landscape. BrainStation's ultimate mission is to empower individuals and organisations with the skills and knowledge they need to thrive in the digital age. Their purpose lies in bridging the skills gap by offering practical and hands-on training that aligns with industry trends and demands. By delivering high-quality education and fostering a community of learners and industry experts, BrainStation aims to equip professionals with the tools to drive innovation, advance their careers, and contribute to the growth and transformation of the tech and digital sectors.

Culture & Values

  • Excellence + Innovation

    These are core values that influence everything we do – from the learning experiences we deliver to culture and workspaces.

  • Learning + Education

    Team members are encouraged to improve their skills through continued learning, including access to BrainStation courses.

  • Leadership + Development

    We are committed to developing our team members into thought leaders through mentorship and direct engagement.

  • Communities + Families

    Through fundraising, benefits, and outreach programs, we support our team members, their families, and their communities.

Benefits

  • Excellent Vacation Policy

  • Flexible Working Hours

  • Access to Learning Opportunities

  • Parental Leave Program

  • Retirement Planning

  • Health Benefits

  • Technology Budget

  • Socials, Outings + Retreats

  • Stocked Kitchens + Lounges

  • Mentorship + Development

  • Work From Home Flexibility

  • Sports Teams + Clubs

  • Service Recognition Programs

  • Annual Travel Budget

  • Team Meals