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Student Success Officer, Collaborative Programs

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  • Job
    Mid Level
  • Business, Operations & Strategy
  • £61.6K - £78.8K
  • Toronto


  • Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
  • Preferably two years of recent and relevant experience in student services and program support in an academic setting.
  • Experience providing front line student services and detailed information on programs of study and other related information.
  • Experience administering policies and procedures in an academic environment, including graduate admissions policies and guidelines.
  • Experience preparing packages for non-standard student requests.
  • Intermediate skills and experience with enrolment management and course scheduling, including the use of University Systems (OISECP)
  • Experience coordinating schedules and maintaining student information (admissions, student registration, enrolment)
  • Experience working in a busy, fast-paced environment with a high volume of student inquiries.
  • Demonstrated intermediate skills in MS Office 365 (Word, Excel, Power Point and Outlook); MS Teams, Zoom, SharePoint, as well online survey tools.
  • Intermediate skills and experience working with a University student information system (Acorn, ROSI and SLATE) or related system.
  • Excellent oral and written communication skills including demonstrated ability to explain process and procedures accurately and effectively with a wide and diverse range of people.
  • Assets (Nonessential):
  • Demonstrated excellent organizational and time management skills, attention to detail and accuracy; Strong analytical and problem solving skills, professional manner, tact, diplomacy, ability to work well with all levels of faculty, staff and students.
  • Strong and accurate data-entry skills and intermediate skills with databases.
  • Demonstrated ability to handle conflicting priorities and deadlines; to interpret and advise on policy.
  • Excellent multi-tasking skills under high stress situations.
  • Patience and ability to develop collaborative relationships with internal and external constituents.
  • Ability to create a welcoming environment for students and provide excellent customer service.
  • Sound knowledge of University and School of Graduate Studies policies and procedures.
  • Awareness and sensitivity to diversity issues.
  • To be successful in this role you will be:
  • Communicator
  • Multi-tasker
  • Organized
  • Problem solver
  • Team player


  • Providing detailed information to students on program and/or course requirements
  • Responding to enquiries within the defined scope of the role and redirecting as appropriate
  • Maintaining course information on student information systems
  • Following-up with students to track progress through the regulatory requirements and/or activities they are required to fulfil as per their individual situation
  • Liaising with students and faculty to coordinate program activities
  • Providing proactive support to individuals in distress and making referrals to specific university services
  • Serving as a resource to others by providing (non-supervisory) job-related guidance

Mission & Purpose

Founded in 1827, the University of Toronto is Canada’s top university with a long history of challenging the impossible and transforming society through the ingenuity and resolve of our faculty, students, alumni, and supporters. We are proud to be one of the world’s top research-intensive universities, bringing together top minds from every conceivable background and discipline to collaborate on the world’s most pressing challenges. As a catalyst for discovery, innovation, and progress, we prepare our students for success through an outstanding global education and commitment to inclusive excellence. The ideas, innovations, and actions of more than 660,000 graduates advance U of T’s impact on communities across the globe.