Stylist

McArthurGlen Group

Jul 11

Applications are closed

Job
Part-time
Entry Level
Hospitality & Retail
London

Requirements

As an AllSaints Stylist, you are the fundamental link between our products and customers.
The majority of the day will be spent on the shop floor, styling and influencing our customers across our busy shop floors, but there will also be an opportunity to gain experience in visual merchandising, general store operations and personal shopping. You will also support handling first line customer enquiries via our online customer service system, with the remainder of your time being spent with in-store customers.
You will work closely with your management team, supporting the store in reaching its targets, selling our collections to our customers and ensuring that our stores are looking fabulous at all times.
You will be provided with great training tools and product knowledge, and it will be up to you to make the most of it, learning and developing in a brand where opportunities to further progress in a career with AllSaints are there for the taking

Responsibilities

Our stores are busy and the majority of your time will be spent on the shop floor. Your day will be varied, fast-paced and most importantly, fun!
You will style our customers in our latest collections, sharing your detailed product knowledge and providing them with an exceptional brand experience
You will actively maintain the store’s aesthetic; ensuring that product is readily available for our customers and that floor sets and standards are upheld at all times
Stock replenishment, deliveries and digital orders will become part of your day to day, whilst utilising our digital tools to support a positive customer journey
You will handle and respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
You will be empowered to make service decisions for our customers to resolve their issue whilst retaining their loyalty and trust
You will relentlessly put the customer at the heart of everything you do and work as one AllSaints team to get the best result
You will greet our customers into our store and tailor your approach to support the purpose of their visit
Housekeeping and ensuring staff areas are maintained to the highest level of expectation, showing pride in your surroundings at all times
Working as one team with the same goal, you will support and observe your peers, seeking feedback to support your growth and development
You will be predominantly store based with between 30 and 50 percent of your time spent on online customer service delivered either within the store or from time to time on a work from home basis
You will work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly

FAQs

What is the main role of a Stylist at AllSaints?

The main role of a Stylist at AllSaints is to act as the fundamental link between our products and customers by styling and influencing customers on the shop floor and providing an exceptional brand experience.

Where will the Stylist spend most of their working day?

The Stylist will spend the majority of their day on the shop floor, actively engaging with customers and styling them in the latest collections.

What additional responsibilities does a Stylist have beyond customer interactions?

In addition to styling customers, a Stylist will also participate in visual merchandising, general store operations, handling first-line customer inquiries via the online customer service system, and maintaining the store's aesthetic.

Will there be opportunities for training and development?

Yes, Stylists will be provided with great training tools and product knowledge to support their learning and development. There are also opportunities for further career progression within AllSaints.

How does a Stylist maintain the store's aesthetic?

A Stylist is responsible for ensuring that products are readily available for customers, floor sets are accurately displayed, and overall store standards are upheld at all times.

What tasks are included in daily operations for a Stylist?

Daily operations for a Stylist include stock replenishment, managing deliveries, processing digital orders, and responding to customer queries via the online customer service system.

How does the Stylist contribute to customer service?

The Stylist will handle first-line customer queries, provide resolutions and maintain customer loyalty by making informed service decisions, always putting the customer at the heart of their actions.

What percentage of time will a Stylist spend on online customer service?

A Stylist will spend between 30 and 50 percent of their time on online customer service, either within the store or occasionally working from home.

How does teamwork play a role in the Stylist position?

Teamwork is essential; Stylists will work as one cohesive team with a shared goal, supporting and observing peers, seeking feedback for personal growth, and ensuring seamless customer experiences.

What will a Stylist do if they encounter a complex customer issue?

If a Stylist encounters a complex customer issue, they will escalate it promptly to the specialist teams while maintaining clear communication with the customer.

McArthurGlen Group

To create the finest retail experiences.

Retail & Consumer Goods

Industry

501-1000

Employees

1993

Founded Year

Mission & Purpose

McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe by the Kaempfer Partners in 1993. The pioneer of designer outlet retailing in Europe, McArthurGlen has since developed 685,000 sq m of retail space. The company currently manages 25 designer outlets in 8 countries: Austria, Canada, France, Germany, Italy, the Netherlands, Spain and the UK delivering total portfolio revenues of 5.5 billion euros a year.