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Stylist - Full Time 37.5 hours - Trafford

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AllSaints

Jun 27, 2024

Applications are closed

  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
  • Manchester

Requirements

  • Friendly and attentive; you'll constantly interact with customers in store and online from all over the world to provide an exceptional customer experience
  • Awareness and knowledge of our brand, our style and our brand values - you'll support and influence your peers and customers alike
  • Can do attitude and lots of enthusiasm - there's a lot of time spent on interacting with customers and colleagues on our busy shop floors
  • Good problem solving techniques and ability to do so with pace, empathy and sometimes under pressure
  • Tech savvy; you'll be processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system
  • You'll be actively aware of brand campaigns, lookbooks and new product launches and a passionate advocate of all things AllSaints
  • Excellent attention to detail
  • A confident communicator
  • You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit

Responsibilities

  • Our stores are busy and the majority of your time will be spent on the shop floor. Your day will be varied, fast-paced and most importantly, fun!
  • You will style our customers in our latest collections, sharing your detailed product knowledge and providing them with an exceptional brand experience
  • You will actively maintain the store’s aesthetic; ensuring that product is readily available for our customers and that floor sets and standards are upheld at all times
  • Stock replenishment, deliveries and digital orders will become part of your day to day, whilst utilising our digital tools to support a positive customer journey
  • You will handle and respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
  • You will be empowered to make service decisions for our customers to resolve their issue whilst retaining their loyalty and trust
  • You will relentlessly put the customer at the heart of everything you do and work as one AllSaints team to get the best result
  • You will greet our customers into our store and tailor your approach to support the purpose of their visit
  • Housekeeping and ensuring staff areas are maintained to the highest level of expectation, showing pride in your surroundings at all times
  • Working as one team with the same goal, you will support and observe your peers, seeking feedback to support your growth and development
  • You will be predominantly store based with between 30 and 50 percent of your time spent on online customer service delivered either within the store or from time to time on a work from home basis
  • You will work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly

FAQs

What are the main responsibilities of a Stylist at AllSaints?

As an AllSaints Stylist, you will be responsible for styling and influencing customers, maintaining the store's aesthetic, handling first line customer enquiries, and supporting general store operations. You will also be expected to actively engage with customers both in-store and online, stay up to date on brand campaigns and new product launches, and contribute to achieving the store's sales targets.

What skills and qualities are required to excel as a Stylist at AllSaints?

To excel as a Stylist at AllSaints, you should possess excellent communication skills, a friendly and attentive attitude, a can-do attitude, good problem-solving techniques, and a passion for fashion. You should also be tech-savvy, detail-oriented, and have a strong understanding of the AllSaints brand, style, and values. Additionally, having a positive outlook, being a confident communicator, and being proactive in creating an exceptional customer experience are key qualities for success in this role.

What are the working hours and location of the AllSaints store in Trafford?

The AllSaints store in Trafford typically operates from 10:00 in the morning until 22:00 in the evening, subject to seasonal changes. The store is located in Manchester's Trafford Centre and is a standalone store selling menswear and womenswear collections. It is approximately a 20-minute journey from Manchester Piccadilly station.

What benefits are offered to Stylists working at AllSaints?

Stylists at AllSaints can enjoy a generous wardrobe allowance, potential team commission scheme earnings, employee discounts for family and friends, a competitive holiday allowance, access to dental cash plan and virtual GP appointments, employee assistance helpline, life assurance cover, discounted gym membership, and various wellbeing and lifestyle support programs. Additionally, AllSaints offers enhanced family leave benefits, health days, mental health support, eye care vouchers, and more.

How does AllSaints promote diversity and equality in the workplace?

AllSaints is committed to developing diverse teams and creating an inclusive environment where everyone feels respected and able to contribute their best. The company ensures equal opportunities in employment and recruitment processes, safeguarding against discrimination based on various factors. AllSaints values individuals who have a passion for the brand and are open to learning, regardless of whether they meet all the criteria. If applicants require any support or adjustments during the application process, AllSaints is ready to assist.

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AllSaints

#WeAreAllSaints

Fashion & Arts
Industry
1001-5000
Employees
1994
Founded Year

Mission & Purpose

Here at AllSaints we pride ourselves on our customer centric global team and our vision to continually make the coolest clothes to evoke emotion for our customers worldwide. AllSaints is proud to be identified as one team; everything about our style and creativity is curated in-house, from store design and construction to our brand image & clothing design. We are truly an agile business which works at pace and takes responsibility in the work we produce. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this. WHAT WE STAND FOR THE CUSTOMER IS THE BOSS We are determined to make it as easy as possible for our customers to enjoy our brand ONE TEAM #weareallsaints and we win by winning together WE DO WHAT WE SAY WE WILL We pay attention to detail and we work with pace to deliver our goals WE ARE RESPONSIBLE We step up to look after each other, our customers, our suppliers and partners, our communities, and our planet