Stylist (Retail) - Santana Row, San Jose

Mejuri

Jun 29

Applications are closed

Job
Full-time
Junior Level
Hospitality & Retail
San Jose

Requirements

What you'll bring to the team:
Must be able to work weekends and outside of work hours as needed (including retail focused holidays (ie. Black Friday).
Experience with clienteling or building and maintaining strong relationships with customers.
Innovative thinker with a passion for styling and catering to customers on a personal level.
Ability to pay attention to customer feedback, trends and shares insights with management
Great attention to detail, and highly organized.
Strong sense of initiative, self-motivated and goal-oriented.
Ability to work on the sales floor for extended periods of time.
Ability to work well under pressure and deadlines with excellent problem solving skills.

Responsibilities

It has never been a more exciting time to join the retail leadership team here at Mejuri! Our global retail team is growing more than ever, with stores opening across Canada, the US, and UK. By the end of year, we will have 30 stores in our scaling retail network
The Stylist role is one of the most important roles here at Mejuri as you are the first point of contact for our customers. You take pride in being the first point of introduction to customers entering our Mejuri stores prioritizing customer service excellence, and are dedicated to telling the Mejuri brand story and creating incredible experiences while interacting with the Mejuri brand in store. You are bright, energetic and customer-focused and create a warm and welcoming environment in our stores.
You curate and style our products for customers, leveraging product knowledge and delight to our customers’ lives. You engage and connect with our customers on the floor, and are role models of Mejuri’s brand principles and values both with your team and with every customer you meet.
Sales:
Interact with customers and drive the business through delivering sales, and outstanding clienteling.
Take ownership of sales results; focusing on KPI’s such as Average Order Value, Conversion %, and revenue to target.
Connect with our customers and genuinely listen to help find the best items for them.
Support a memorable and customized customer service experience that focuses on building relationships through the connection and relation of the Mejuri Principles.
Assist in efficiently checking out customers accurately and promptly.
Help make informed suggestions that affect the service, and productivity of the selling floor.
Lead a memorable and exceptional customer service experience that focuses on building relationships through the Mejuri brand story.
Stay informed and knowledgeable of all Mejuri products and latest launches, keeping the team informed as well.
Execute tasks and assist in keeping the store clean and organized.
Ensure all customers are presented with their products and thanked as the final step of the customer journey.
Operations:
Work with the store team to identify any opportunities to improve the daily operations of the store (ie systems, processes) - communicate with HQ where appropriate.
Minimize and mitigate shrink by using loss-prevention techniques.
Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions ensuring we exceed expectations with each interaction.
Support monthly inventory counts including preparation, execution, and verification.
Support with the day-to-day maintenance of visual displays and product.
Report any damaged display product or tools.
Provide feedback relating to gaps and opportunities.
Key Performance Indicators:
SPH
AOV
Conversion

FAQs

What are the key responsibilities of a Stylist at Mejuri's Santana Row store in San Jose?

The key responsibilities of a Stylist at Mejuri's Santana Row store in San Jose include driving sales, providing outstanding customer service, curating and styling products for customers, engaging and connecting with customers on the floor, keeping the store clean and organized, staying informed and knowledgeable about Mejuri products, and supporting daily operations.

Mejuri

Redefining luxury, your way.

Retail & Consumer Goods

Industry

201-500

Employees

2013

Founded Year

Mission & Purpose

At Mejuri, we're redefining luxury. Feeling disconnected from the traditional industry narrative, CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way we purchase jewelry—for ourselves. From that founding moment, we’ve been putting a modern spin on a legacy industry through high-quality craftsmanship, timeless design, meaningful stories and an authentic sense of community. “I founded Mejuri because I saw a jewelry industry that was built for men gifting women and not women celebrating themselves. To me, the truest expression of Mejuri is mutual uplift: all of us supporting each other, and you, our community, feeling empowered to invest in yourself and, in turn, the community around you.” - Noura Sakkijha, CEO OUR VISION A world in which everyone feels inspired to celebrate more than what we're told. To recognize the moments and memories we experience every day that matter most to us.