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Supervisor

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You must be fluent in English and have basic knowledge of wines, beers, and spirits.
  • You will provide exceptional customer service, train the team, lead shifts as a key holder, build rapport with customers, and commit to ongoing development in your hospitality career.

Requirements

  • Fluent in English
  • Basic Knowledge of Wines
  • Basic Beers/Spirits Knowledge

Responsibilities

  • As the successful Supervisor you will have a passion to deliver exceptional customer service every time and be able to build rapport with our customers and our team to continue the success of our pub. You will be passionate about training our team to ensure they have the knowledge needed to delight our customers and also be a responsible key holder to be able to lead shifts safely and effectively. You will also be someone who is committed to their career in hospitality and we can offer ongoing development to support you as you grow and succeed with us.

FAQs

What is the job title for this position?

The job title for this position is Supervisor.

Where is the Old Ship located?

The Old Ship is located in Hammersmith, West London, right by the riverside.

What kind of dining experience can I expect at the Old Ship?

The Old Ship offers seasonal British classics along with a selection of thirst-quenching ales, craft beer, and premium wines, all with stunning river views.

What benefits do Supervisors receive?

Supervisors receive access to a Career Pathway, Apprenticeships, and training courses, free meals, weekly pay, 28 days of holiday per year, a 20% discount in all Young’s pubs and hotels, a Share Save Scheme, and a Company Pension Scheme.

What are the key responsibilities of a Supervisor?

As a Supervisor, you will be responsible for delivering exceptional customer service, training team members, managing shifts safely, and building rapport with customers and staff.

What skills are required for this position?

The required skills include fluency in English, and basic knowledge of wines, beers, and spirits.

Is there a career progression opportunity in this role?

Yes, there are training and development opportunities available to support your career advancement in hospitality.

What are the working hours for a Supervisor?

The working hours for a Supervisor can vary as they will be responsible for leading shifts effectively.

Do I need prior experience in hospitality to apply?

While previous experience in hospitality is beneficial, a passion for customer service and a commitment to learning is equally important.

How often are employees paid?

Employees are paid weekly.

UK's best pubs and hotels across London and the south of England. 🍻

Travel & Leisure
Industry
1001-5000
Employees
1831
Founded Year

Mission & Purpose

Having proudly served our communities since 1831 when it comes to pubs it’s safe to say we know a thing or two. With more than 200 establishments, our award winning design approach means excellence in ambience as well as service and location. From poetic pubs steeped in history, to secret underground cocktail bars and our boutique hotels, the character and individuality of each of our premises gives them a unique feel. Our pubs have style and soul, and the people who work with us have pride in our culture and passion for the work they do. We encourage progression and celebrate success to ensure we create future leaders. We are dedicated to providing ongoing training and support, giving you the opportunity to be the best you can be.