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Supervisor 40h The North Face - Madrid

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Madrid
  • Quick Apply

AI generated summary

  • You love engaging with people, have retail experience, can open/close a store, communicate fluently in Spanish and English, and are proficient in MS Office and POS systems. Flexibility is key.
  • You will support management in driving sales, coach sales associates, maintain visual merchandising standards, ensure operational policies are followed, and help achieve store KPIs.

Requirements

  • You love interacting with people. You set a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
  • You can talk to people, create a supportive (and fun!) environment, that helps deliver the best service possible
  • You have experience in opening and closing a store, taking responsibility and being in charge when necessary
  • Ideally you come from a retail background with some fashion or lifestyle experience
  • You have excellent written and verbal communication in both Spanish and English
  • You are proficient in the use of MS Office and different POS systems
  • You are flexible when it comes to working weekends, evenings, and holidays as necessary

Responsibilities

  • Supporting the management team to drive sales and profitability
  • Coaching and motivating the sales associates to deliver high levels of customer service, ensuring the store is always customer-ready
  • Making sure your store looks great, maintaining all retail operation standards in line with the brand’s visual merchandising guidelines
  • Ensuring operational policies and procedures are respected
  • Understanding your store’s KPIs and playing your part to ensure they are achieved

FAQs

What is the job title for this position?

The job title is Supervisor at The North Face in Madrid.

What are the working hours for this role?

This position requires 40 hours of work per week.

What are the key responsibilities of a Store Supervisor?

Key responsibilities include supporting the management team to drive sales, coaching sales associates for excellent customer service, maintaining visual merchandising standards, ensuring compliance with operational policies, and understanding store KPIs.

Is prior retail experience required for this role?

Yes, ideally candidates should have experience in retail, particularly in fashion or lifestyle sectors.

What language skills are required for this position?

Candidates must have excellent written and verbal communication skills in both Spanish and English.

Are there any specific skills needed for the Store Supervisor role?

Strong communication skills, a hands-on mentality, experience in store opening and closing, proficiency in MS Office and POS systems, and flexibility for weekend and holiday work are required.

What kind of benefits does The North Face offer for this position?

Benefits include a competitive salary, bonus and pension scheme, staff discounts (50% off), career development opportunities, tailored training, and a culture of belonging and diversity.

How does The North Face approach diversity and inclusion in the workplace?

The North Face is committed to fostering a culture of belonging based on respect, openness, and authenticity, celebrating the diversity of associates and allowing them to bring their authentic selves to work.

What kind of training is provided for Store Supervisors?

Training includes an induction program, ongoing online and face-to-face sessions aimed at personal and professional growth.

How can I apply for this Store Supervisor position?

Interested candidates can apply by expressing their interest in joining the team through the application process outlined in the job posting.

United to move the world forward.

Retail & Consumer Goods
Industry
1001-5000
Employees
1966
Founded Year

Mission & Purpose

The North Face is a leading outdoor apparel and gear company that specialises in high-performance products for outdoor enthusiasts. They offer a wide range of clothing, footwear, and equipment designed for various activities such as hiking, climbing, and skiing. Committed to innovation and sustainability, The North Face aims to provide durable, environmentally friendly products that enable people to explore and enjoy the outdoors. Their purpose is to inspire a global movement of exploration and adventure while protecting the planet.