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Supervisor

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The White Company

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Chester

AI generated summary

  • You should be passionate about customer service, able to train and motivate staff, ensure store presentation, handle cash, and drive sales effectively in the absence of senior management.
  • You will supervise staff, improve customer service, manage queries, ensure store presentation, handle administrative tasks, and drive sales in the absence of senior management.

Requirements

  • Passionate individual
  • Dedicated to supervising the team to provide each customer with an exceptional level of service
  • Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance
  • Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner
  • Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising - so it is reflective of the brand
  • Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases etc
  • Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling
  • Driving sales on the shop floor in the absence of senior management – optimising sales and customer service at all times

Responsibilities

  • Supervise the team to optimise the customer experience as part of TWC multi-channel strategy
  • Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance
  • Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner
  • Awareness and supervision of the store presentation – including cleanliness, visual display and merchandising - so it is reflective of the brand
  • Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases etc
  • Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling
  • Driving sales on the shop floor in the absence of senior management – optimising sales and customer service at all times.

FAQs

What are the primary responsibilities of a Supervisor at The White Company?

The primary responsibilities include supervising the team to optimize customer experience, training and motivating staff, addressing customer queries and complaints, overseeing store presentation, ensuring administrative procedures are performed, handling cash, and driving sales on the shop floor.

What kind of experience is required for the Supervisor position?

While specific experience is not detailed in the job description, candidates should possess strong supervisory and customer service skills, as well as the ability to develop and motivate a team.

What benefits do employees receive?

Employees receive a 50% discount on products, 23 days of holiday rising to 25 during service, a Volunteer Day, potential annual discretionary bonuses, access to a benefits platform, automatic enrollment in the Group Personal Pension scheme, life assurance coverage after probation, and social events throughout the year.

Is there a focus on Equality, Diversity, and Inclusion in the workplace?

Yes, The White Company is committed to creating an inclusive culture that celebrates diverse backgrounds and identities, ensuring that everyone's contributions are valued and respected.

What does the company provide regarding sustainability?

The White Company is dedicated to building a sustainable legacy and reflects this commitment in all their operations and practices.

What are the opportunities for career development at The White Company?

Opportunities for career development include training and development resources to enhance staff skills and performance, which helps in achieving higher levels of customer service.

What is the role of the Supervisor in terms of store management?

The Supervisor acts as the first point of contact in the absence of higher store management, supporting the management team to maximize profit while maintaining brand image.

How does The White Company reward employees for exceptional performance?

The company rewards exceptional performance with great benefits, competitive salaries, and the potential for discretionary bonuses annually.

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The White Company

Retail & Consumer Goods
Industry
1001-5000
Employees
1994
Founded Year

Mission & Purpose

We’ve been making impeccably stylish, beautifully designed products, principally in white, for over 25 years. Think style not fashion, quality not quantity and an attention to detail that extends through everything we do – from the hand-stitching on a luxurious high thread-count pillowcase to our second-to-none customer service. We believe it’s the little things that matter. Precious moments of uncomplicated happiness are our constant inspiration and it is with those in mind that we design and create edited collections made to last and become an intimate part of our lives. We spend time developing our product ranges and put the same care and attention to detail into selecting the best people to join our growing and innovative business. From retail stores and ecommerce to Buying & Merchandising, quality experts, our support services, qualified accountants and visual/creative experts - The White Company inspires passion from all its people, and a genuine commitment to each other.